Top Operations & Support Jobs

Designs and leads end-to-end business process transformations across Operations, Technology, Risk, Compliance, Legal, and customer experience teams. Responsibilities include current- and future-state process design, Lean analysis, requirements definition, benefit realization, process performance management, automation and AI use-case development, and continuous improvement. The role also establishes process engineering methods, standards, governance, and reusable patterns while influencing senior stakeholders and cross-functional teams without direct authority.

Leads business and systems analysis for complex insurance product technology initiatives. Translates business objectives into requirements, functional specifications, process flows, and acceptance criteria; evaluates solution impacts and dependencies; maintains traceability across the delivery lifecycle; facilitates stakeholder alignment; resolves ambiguity; and supports quality validation, implementation, and post-launch outcomes. The role requires substantial insurance domain knowledge and experience across Agile, hybrid, and waterfall delivery models.

Supports business projects and operational initiatives through research, analysis, recommendations, presentations, reports, and process documentation. Collaborates with team members and business partners, manages assigned priorities, communicates progress, and presents a capstone project. The internship provides experience in business operations, process improvement, project delivery, and professional problem-solving.

Leads the strategic direction of Institutional Insurance Operations, Quantitative Consulting, and Business Systems Consulting. Oversees client and advisor experience, conservation and in-force strategies, business planning, performance metrics, automation, service enhancements, and cross-functional initiatives. Partners with Sales, Product, Legal, Compliance, Finance, Technology, Underwriting, and other leaders to improve scalability, retention, profitability, operational excellence, and client value across BOLI, COLI, and ICOLI businesses.