Top Operations & Support Jobs

Lead a team supporting Enterprise and Strategic accounts across the quote-to-cash lifecycle. Build dashboards and analytics to track operational metrics and SLAs, partner cross-functionally to design scalable workflows, and drive process improvements and projects to completion.

Partner with the Order Management Manager to support quote-to-cash (QTC) systems. Execute UAT, write and groom Jira tickets, create enablement documentation, validate data using SQL/analytics tools, support tactical QTC requests, and drive continuous improvement across CPQ, billing, and order workflows.

The Associate Manager leads a team of 100+ employees, ensuring performance and development, managing KPIs, and facilitating cross-department communication to achieve company goals.

Lead multiple Tier 2/3 technical support teams, managers, and senior ICs to drive CSAT, SLA, FCR, backlog health, incident readiness, escalations, and workforce planning. Build operating rhythms, playbooks, reporting, and cross-functional partnerships with Product, Engineering, Sales, and CS to improve supportability, tooling, and scalable processes while acting as senior escalation and incident leader.

Frontline technical support role providing multi-channel (phone, email, chat) troubleshooting, remote device actions, and case management. Triage issues, collect logs, meet SLAs, manage escalations (P1/P2), collaborate with Product/Engineering, and contribute to continuous improvement. Requires bilingual Spanish/English and hardware/firmware troubleshooting; based in Mexico City with on-call rotation.

As a Business Strategy & Operations Analyst II, you'll analyze data, create dashboards, manage projects, and engage stakeholders to enhance operations efficiency.