Top Operations & Support Jobs

Provide technical assistance to customers through phone, chat, and email. Analyze support requests and bugs, communicate findings to product and engineering teams, evaluate support systems, and help develop scalable support processes and tools. The role requires strong communication, empathy, technical and analytical skills, English fluency, shift flexibility, a bachelor's degree, and reliable wired internet.

Provides internal technical enablement for Technical Support Engineers by coaching complex investigations, troubleshooting product, hardware, firmware, data, and integration issues, and improving escalation quality. Creates troubleshooting guides, diagnostic checklists, FAQs, SQL queries, scripts, and knowledge-base content. Partners with Backline and other technical leads to identify recurring gaps, calibrate guidance, and measure sustained improvements in TSE capability.

Provide high-level administrative support to sales executives including calendar, travel, expense reporting, and confidential communication. Prepare reports and sales materials using PowerPoint, Excel, and CRM. Plan and execute internal and external sales events and offsites. Liaise with clients and internal teams, multitask under pressure, and travel a few times a year.

Support the Chief Product Officer and Chief Technology Officer by managing calendars, travel, communications, meetings, events, and confidential priorities. Lead the Pakistan-based technical executive assistant team supporting Product and Technology leadership, establishing service standards, coverage models, and development paths. Coordinate across time zones, maintain organizational documentation, anticipate executive needs, and assist with special projects and cross-functional initiatives.

Supports the end-to-end quote-to-cash and order management process for mid-market account managers and customers. Manages quotes, orders, shipments, replacements, vendor finance transactions, audits, transfers, and account mergers. Maintains accurate records in Salesforce and Zuora, troubleshoots order issues, coordinates with Finance, Fulfillment, and Customer Support, and improves process efficiency while handling high-volume workloads.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Leads Solutions Operations across analytics, business systems, Salesforce, automation, and AI operations. Builds and manages a team, establishes metrics and reporting, improves workflows and data integrity, leads technology adoption and governance, and drives cross-functional initiatives that improve decision-making and reduce manual work.

Develop go-to-market strategies, lead high-impact cross-functional initiatives, build analytical models and dashboards, and improve operational efficiency. The role analyzes market trends, customer segments, competitive landscapes, and commercial performance while translating data into executive recommendations. It requires strong stakeholder management, leadership, communication, spreadsheet modeling, SQL familiarity, and the ability to leverage AI tools in a fast-paced SaaS environment.

Lead multiple Tier 2/3 technical support teams, managers, and senior ICs to drive CSAT, SLA, FCR, backlog health, incident readiness, escalations, and workforce planning. Build operating rhythms, playbooks, reporting, and cross-functional partnerships with Product, Engineering, Sales, and CS to improve supportability, tooling, and scalable processes while acting as senior escalation and incident leader.

As a Business Strategy & Operations Analyst II, you'll analyze data, create dashboards, manage projects, and engage stakeholders to enhance operations efficiency.