Provide Tier 2 technical support for complex Windows and Active Directory integration issues in a SaaS environment. Troubleshoot escalations using logs, network traces, memory dumps, and structured testing; communicate technical causes and resolutions to enterprise customers and executives. Collaborate with engineering, product, account management, and customer success teams, mentor peers, maintain knowledge-base content, improve diagnostic workflows, and participate in an on-call rotation.

This role focuses on building agentic outbound systems using AI and automation to improve efficiency, pipeline generation, and productivity within GO-to-Market strategies. Responsibilities include designing workflows, automating outreach, and collaborating with cross-functional teams.