Provides Tier 1 technical support for JumpCloud customers through email, phone, chat, and remote sessions. Responsibilities include troubleshooting Windows and identity-management issues, managing escalated tickets, reproducing defects, collaborating with Product and Engineering, maintaining knowledge-base content, supporting customer onboarding, and participating in an on-call outage response rotation.

Build and operationalize AI-powered outbound systems that automate account sourcing, contact acquisition, research, prioritization, personalization, sequencing, and engagement. Integrate Salesforce, Marketo, Clay, enrichment, and engagement tools to improve pipeline generation and seller productivity. Prototype, deploy, measure, and iterate reliable GTM workflows using AI, automation, APIs, webhooks, and lightweight scripting while partnering with Marketing, Sales, RevOps, and Data teams.

This role focuses on building agentic outbound systems using AI and automation to improve efficiency, pipeline generation, and productivity within GO-to-Market strategies. Responsibilities include designing workflows, automating outreach, and collaborating with cross-functional teams.