Top Operations & Support Jobs

Manages sales territory and account governance, including territory design, account assignment, hierarchies, recurring billing alignment, quota inputs, data integrity, reporting, and operational requests. Reconciles data across systems, investigates exceptions, coordinates corrections, and partners with Sales, Finance, Marketing, and leadership to maintain accurate coverage and service levels.

Leads Tier 1 technical support operations, coaching staff, monitoring service levels, improving processes, and ensuring quality customer service. Coordinates technology projects with Tier 2 teams, including rollouts, training, user adoption, and post-implementation support. Oversees knowledge management, ticket audits, satisfaction reviews, escalation processes, and performance metrics. The role also evaluates emerging AI, prompt engineering, generative AI, and automation opportunities for IT service management and end-user support.

Support system installations, upgrades, troubleshooting, performance analysis, data migrations, and technical incidents. The apprentice will collaborate with peers, clients, and internal departments to resolve critical and ongoing support issues. The role requires Linux and Windows knowledge, French and English proficiency, problem-solving ability, and interest in using generative AI for technical analysis, scripting, troubleshooting, and documentation.

Entry-level graduate role involving training on InterSystems products and processes, supporting team projects, and developing technical and workplace skills. Graduates from diverse disciplines will work with one team during a nine-month contract in Windsor or Edinburgh, receive mentorship, and may transition to a permanent position. Specific responsibilities will depend on the assigned team.

Provides bilingual English/Spanish administrative support in an onsite office environment. Responsibilities include calendar and meeting coordination, document preparation and translation, domestic and international travel bookings, office supply inventory, reception coverage, housekeeping oversight, and ad hoc projects. The role requires strong organization, communication, prioritization, attention to detail, and proficiency with Microsoft Office.

Lead and unify technical implementation teams across EMEA, driving operational efficiency and alignment with quality objectives while implementing AI-driven methodologies.

The Technical Services Frontline Manager leads Tier 1 staff to ensure superior customer service, operational efficiency, and successful technology implementations. Responsibilities include team development, project coordination, process improvement, and maintaining service quality.

The Technical Manager leads all technical aspects of implementation engagements for InterSystems healthcare products, ensuring quality delivery and governance, and acts as a senior technical advisor to stakeholders.

Provide administrative support including reception relief, meeting and travel coordination, document preparation, Amex and Workday expense reconciliation, and shared team inbox and event support. Maintain attention to detail and complete delegated tasks proactively.

Provide technical support and integration assistance for healthcare interoperability projects using InterSystems HealthShare. Work with developers and architects to implement and administer HL7/CDA/CCD interfaces, troubleshoot performance and availability, and collaborate with QA, Engineering, Education, and Sales teams.