Own contract intake, routing, approval tracking, execution, filing, and renewal records. Review commercial documents for completeness and signature readiness, coordinate approvals across departments, prepare contract packets, and maintain trackers, templates, playbooks, and SOPs. Use AI and workflow tools to summarize agreements, compare versions, extract terms, improve quality checks, and automate recurring legal operations processes. Support sales contracting workflows and provide professional follow-up with stakeholders and counterparties.

Provides advanced technical support to SaaS customers through chat, phone, and email. Resolves escalations, promotes product adoption, maximizes subscription value, creates support resources, improves team processes, and collaborates with Sales, Product, QA, and Account Management. Requires flexible weekend and night shifts in a 24/7 support operation.