Top Operations & Support Jobs

Support and improve IT service management processes (incident, problem, change), coordinate with stakeholders to meet SLAs, drive continuous improvement, and ensure efficient delivery of technology services to clients.

Provides client and customer support for annual reports and business licensing services. Responsibilities include answering inquiries, fulfilling requests, managing workflows, navigating multiple databases, maintaining accurate records, identifying process improvements, and strengthening existing customer relationships by recommending appropriate services. The role is on-site, Monday through Friday, and requires strong communication, organization, multitasking, problem-solving, computer, and customer service skills.

Lead and manage end-to-end Service of Process operations, ensuring compliance, SLA adherence, and high accuracy. Drive process improvements, KPI monitoring, MIS reporting, stakeholder collaboration, and team development. Handle escalations, cross-jurisdictional coordination, and operational governance while maintaining productivity and service quality.

Administer a portfolio of companies and partnerships from formation to closure: handle correspondence, update statutory registers, file documents with regulators, perform due diligence, maintain client database, conduct portfolio reviews, escalate issues, and support CRM, CROs, and ad hoc projects.

Provide Tier 2 application support and functional configuration for Laserfiche and iManage. Troubleshoot incidents, maintain SLAs and documentation, deliver training, manage RBAC and metadata schemas, support upgrades/releases, assist audits, and collaborate with technical teams and vendors to improve platform reliability and user adoption.

Tier 2 application support specialist for ViewPoint (Quantios). Provide deep expertise in ViewPoint security, configuration, data structures, reporting, and advanced Microsoft SQL Server (queries, performance, SSIS). Resolve complex incidents, perform controlled bulk data updates, support releases and vendor escalations, produce reports, and ensure governance, audit compliance, and operational stability in a regulated financial services environment.

Provide Tier 2 support and escalation for ViewPoint (Quantios), troubleshoot configuration, permissions, workflows, and UX issues, manage incidents to resolution, configure and document application settings, support upgrades and vendor releases, administer RBAC and access reviews, deliver training, and liaise with vendor support while advising business users and participating in root cause analysis.

Provide B2B customer service and process client orders across multiple systems; review and file legal documents; maintain customer records and portfolios; manage projects and communicate progress with internal teams while ensuring accuracy and timely delivery.

Review, prepare, scan, index, and electronically file legal documents. Complete data entry of customer information, resolve documentation and customer issues, and provide excellent internal and external customer service while navigating multiple systems.

Lead regional onboarding and evolve into end-to-end client lifecycle management across APAC. Manage distributed team, ensure AML/KYC/CDD and sanctions compliance, drive process standardization, operational transformation, KPI-driven performance, stakeholder alignment, and governance readiness while supporting automation and tooling improvements.