Top Operations & Support Jobs

Lead AI-informed workforce capacity planning and forecasting for Compliance Operations. Partner with Finance, Legal, and Ops to build scenario-based staffing models, cost and OpEx forecasts, and drive opportunities from analysis through execution. Communicate capacity risk and regulatory readiness to senior leadership and act as a WFM center of excellence across adjacent teams.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

The Country Director will lead Coinbase's business in India, defining strategies for growth, overseeing product launches, and engaging with regulators while building a high-performing team.

Lead end-to-end post-trade clearing for Coinbase Derivatives Exchange, managing clearing, settlement, margining, reconciliation, incident escalation, external relationships, regulatory filings, and building a scalable clearing operations team.

Lead Coinbase Bermuda operations including oversight of in-house and outsourced functions, regulatory compliance with the BMA, vendor and SLA management, operational resilience and incident response, stakeholder coordination with banks and regulators, and support for launch approvals, audits, and supervisory interactions.

Lead and oversee all Bermuda operations for Coinbase, including outsourced vendors, regulatory and banking interactions, operational resilience, incident response, SLA and supervision frameworks, and first-line defense activities like launch assessments, audits, and regulatory examinations.

Lead capacity planning and short-range forecasting for consumer support queues, translate volume/AHT/shrinkage into staffing plans, build hybrid human-AI capacity models, create multi-scenario staffing trade-off analyses, partner with vendors and cross-functional teams, improve forecasting methodology, automate planning processes, and communicate capacity risks and recommendations to stakeholders.

Lead end-to-end reactive social support across major social platforms, run incident command during public crises, maintain playbooks and QA rubrics, drive automation and AI deflection, route customer feedback to product and analytics, and own performance scorecards for speed, quality, and sentiment recovery.

Lead and execute enterprise-wide risk-based compliance testing and monitoring across US and international entities. Plan testing cycles, perform fieldwork, report results to senior leadership, track remediation, and improve CTA methodologies and governance in partnership with Compliance, Legal, Risk, and business teams.