Top Operations & Support Jobs

Lead and develop the EMEA Order Management team to ensure consistent order processing, high service quality, and strong operational performance. Partner with Sales, Finance, and Compliance to manage workloads, escalations, and process improvements, drive systems adoption, and support revenue operations across the EMEA region.

Provide multi-channel technical support for Milestone customers and partners: troubleshoot software, OS, virtualization, networking, storage, and databases; document cases; update customers; escalate complex issues; build product knowledge and deliver professional customer service while working hybrid from the Mexico City office.

Lead and coordinate complex customer and partner escalations across EMEA, liaising with technical and business stakeholders to drive resolution, run war rooms and executive briefings, perform root cause analysis, recommend improvements, and support major incident and crisis response activities to protect customer trust.

Lead regional Finance, Accounting, IT, Legal, Facilities and Admin teams across APAC to ensure operational excellence, financial stewardship, compliance, and strong employee experience. Drive regional budgeting, forecasting, month-end close, tax and audit readiness, implement global initiatives locally, manage risks, and develop regional talent while partnering with Global Functions and Sales leadership.

Part-time Site Operations Assistant supporting canteen and reception: dishwashing, light food prep, welcoming visitors, answering calls, and light admin to keep the office clean and running smoothly.

Provide frontline technical support to Milestone partners across phone, chat, and web channels. Troubleshoot IP networking, Windows, storage and relational database issues, resolve or escalate incidents per SLAs, collaborate with internal teams, and act as a trusted technical advisor on Milestone products.

Provide frontline technical support to Milestone partners across phone, chat, and web. Troubleshoot Milestone products, Windows, IP networks, storage and databases; resolve or escalate incidents, meet KPIs/SLAs, and collaborate with internal teams to share knowledge.