Top Operations & Support Jobs

Provide frontline technical support to Milestone business partners through phone, chat, and web channels. Troubleshoot product, operating system, networking, storage, and database issues; resolve cases or escalate them to the Backline team. The role requires multilingual communication in English and Italian, French, or German, collaboration with internal teams, adherence to KPIs and SLAs, and strong customer-service skills.

Provides technical support for Milestone video management software through phone, email, and chat. Responsibilities include troubleshooting installations, configurations, networking, databases, storage, and integrations; documenting cases; communicating status updates; escalating complex issues; and maintaining strong customer and partner experiences. The role requires familiarity with Windows Server, Active Directory, IIS, PowerShell or Linux, IPv4 networking, SQL Server, and enterprise storage technologies.

Provide frontline technical support to Milestone partners across phone, chat, and web channels. Troubleshoot IP networking, Windows, storage and relational database issues, resolve or escalate incidents per SLAs, collaborate with internal teams, and act as a trusted technical advisor on Milestone products.

Lead and coordinate complex customer and partner escalations across EMEA, liaising with technical and business stakeholders to drive resolution, run war rooms and executive briefings, perform root cause analysis, recommend improvements, and support major incident and crisis response activities to protect customer trust.

Lead regional Finance, Accounting, IT, Legal, Facilities and Admin teams across APAC to ensure operational excellence, financial stewardship, compliance, and strong employee experience. Drive regional budgeting, forecasting, month-end close, tax and audit readiness, implement global initiatives locally, manage risks, and develop regional talent while partnering with Global Functions and Sales leadership.

Part-time Site Operations Assistant supporting canteen and reception: dishwashing, light food prep, welcoming visitors, answering calls, and light admin to keep the office clean and running smoothly.