Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

The Operations Manager will own customer relationships, expand product usage, support product improvements, and coordinate customer support, especially within military contexts.

The Operations Manager will manage customer relationships and expand product usage among military staff while ensuring effective communication with the product team and leading customer support efforts.