Top Operations & Support Jobs

Provide high-volume first-line support to sellers and members via calls, emails, and web chat. Resolve technical and account queries, log accurate records, escalate complaints, identify trends for senior management, and help improve processes and internal systems.

Manage chargeback disputes end-to-end across card schemes: triage incoming disputes, assemble evidence, submit dispute packages, track lifecycle to arbitration, communicate with merchants, use data tooling to surface cases, reduce losses, and feed prevention insights to internal teams.

Teya is seeking an Executive Assistant to support three senior leaders, managing complex diaries, travel coordination, meeting preparation, and ensuring clear communication and operational efficiency within the leadership team.

Lead and manage the CDD operations team for merchant onboarding and ongoing KYC reviews, ensuring regulatory compliance, SLA adherence, quality assurance, process improvements, stakeholder liaison, tooling optimization with Product/Tech/vendors, and performance reporting to identify risks and capacity issues.

Lead day-to-day outsourcing and third party risk activities as first line of defence. Own TPRM framework execution: due diligence, ongoing monitoring, contract risk review, registers, reporting, and stakeholder coordination across Procurement, Legal, InfoSec, Compliance, and Operational Risk. Support regulatory submissions, audits, and continuous improvement of controls and tooling.

Partner with the Country Leadership Team to turn strategy into measurable commercial results through forecasting, budgeting, capacity and territory planning, financial and productivity modelling, performance analysis, pricing and incentive support, and cross-functional execution. Provide data-driven recommendations, build business cases, and act as a trusted advisor to improve sales productivity and optimise resource allocation.

Provide hardware and software support for various endpoints, ensure compliance with security policies, manage video conferencing, and support onboarding/offboarding of staff.

The Senior Payments Specialist translates business needs into functional requirements and collaborates with teams to ensure effective payment solutions. Responsibilities include analyzing requirements, managing projects, and delivering products within the payment processing domain.

Provide end-user hardware and software support across Windows, macOS, iOS and Android; manage device security via MDM; handle video-conference setups, mobile device/tariff management, onboarding/offboarding, maintain SLAs, and contribute to automation and internal knowledge sharing.