Top Operations & Support Jobs

Leads end-to-end response to high-urgency production incidents, coordinating engineers, leadership, and stakeholders through triage and resolution. Translates technical issues into business impacts, maintains incident records, supports blameless post-incident reviews, analyzes incident trends, and drives process improvements. Participates in an after-hours on-call rotation.

Leads end-to-end response to high-urgency incidents, coordinating engineers, leadership, and cross-functional stakeholders. Runs incident bridges, communicates business impacts and risks, maintains detailed incident records, and supports root cause investigations and blameless post-incident reviews. Analyzes incident trends and leads process improvements related to response, data collection, and reporting. Participates in an after-hours on-call rotation.

Lead high-urgency incident response from detection through resolution, coordinating engineers, leadership, and stakeholders. Run incident bridges, communicate business impacts and risks, maintain detailed incident records, support blameless post-incident reviews, analyze incident trends, and lead process improvements. Participate in an on-call rotation outside standard business hours and use incident management and observability tools such as Jira, PagerDuty, and Datadog.

Process customer lottery ticket orders and redemptions at a fulfillment center, maintain accurate order statuses and tracking information, organize workflows, and support daily operational goals. Operate and maintain printing and scanning equipment, contribute to operational projects, and provide reliable, detail-oriented customer service. The role requires schedule flexibility, including weekends and holidays, frequent standing and walking, and occasional lifting of up to 25 pounds.

Lead daily operations at a lottery fulfillment center, overseeing ticket order processing, facility management, scheduling, timecards, safety, compliance, and cash reporting. Hire, train, mentor, and manage team performance while establishing efficient operating procedures and process improvements. Coordinate facility issues and local lottery representatives, communicate with regional and senior leadership, and support continuous operations including nights, weekends, and holidays.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order status and tracking, operate printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects while delivering excellent customer service.

Drive daily sportsbook operations and merchandising across customer-facing product surfaces. Resolve escalated customer issues, monitor content, promotions, events, and odds, identify merchandising opportunities, track competitors, support quality assurance, and escalate technical or customer-facing problems. Collaborate with Trading, Marketing, Customer Experience, and Operations teams to improve processes and customer outcomes. Mentor junior team members and work evening and weekend shifts aligned with the sports calendar.

As an Operations Associate, you'll manage customer lottery ticket orders, ensure accuracy, and streamline workflows to enhance the customer experience.

Lead and scale DraftKings' iGaming operating model, overseeing Revenue Operations, Games Operations & Studio, and cross-functional execution. Drive revenue growth, operational excellence, compliance across jurisdictions, data-driven decision-making, and build a high-performing leadership team to align content, commercialization, and player experience.

Lead and define the operating model for DraftKings iGaming, overseeing Revenue Operations and Games Operations & Studio. Partner with the EVP & GM to translate strategy into measurable operating plans, drive revenue growth, ensure regulatory compliance, align cross-functional teams, embed analytics and experimentation into commercial decisions, scale into new markets, and build a high-performing leadership team.