The Crown Is Yours
As a Sportsbook Operations Senior Associate, you'll drive the day-to-day execution of operational plans for high-intensity, live-focused sports, ensuring our offerings stay sharp and competitive. Collaborating across teams, you'll support campaign rollouts, monitor real-time performance, and turn data into actionable insights. In this role, you'll shape go-to-market strategies that elevate engagement and impact.
What You'll Do
- Support the Sportsbook and iGaming Promotions teams in triaging and resolving second-line customer issues while working closely with the Customer Experience and Operations teams to improve processes.
- Own daily merchandising execution across key customer-facing product surfaces, ensuring that site content, promotions, betting events, and betting odds are presented as expected.
- Identify merchandising opportunities based on the event calendar, customer behavior, promotional priorities, product releases, and competitor activity.
- Support and collaborate with other teams such as Operations, Trading, Customer Experience, and Marketing, to help proactively diagnose and solve questions from our customers.
- Run processes to support quality assurance, problem escalation, and competitor tracking, proactively identifying execution risks, content gaps, and customer experience concerns.
- Monitor and escalate technical or customer-facing issues to the appropriate teams for resolution.
- Use customer feedback, performance data, and competitive insights to recommend merchandising improvements.
- Serve as a go-to resource and mentor for junior team members, providing guidance, training, and knowledge-sharing.
What You'll Bring
- At least 1 year of experience in a senior-level role within the online gaming industry or a closely related online B2C environment.
- Detail-oriented and analytical attitude, with the flexibility to adapt to shifting priorities and drive results in a fast-paced environment.
- Experience with digital marketing operation tools and a demonstrated ability to rapidly learn and master new tools.
- This role requires flexibility to work evening and weekend shifts, with a typical schedule of 5 working days and 2 days off, aligned to the demands of the sports calendar.
#LI-ND
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
Skills Required
- At least 1 year of experience in a senior-level role within the online gaming industry or a closely related online B2C environment
- Detail-oriented and analytical mindset with flexibility to adapt to shifting priorities and drive results in a fast-paced environment
- Experience with digital marketing operations tools and ability to rapidly learn new tools
- Ability to work evening and weekend shifts according to the sports calendar
- May be required to obtain a gaming license issued by the appropriate state agency
What the Team is Saying
What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
