Provides first-line support and administration for Finance applications including SAP Concur, Medius, and Sage Fixed Assets. Maintains users, permissions, workflows, configuration, records, and documentation; troubleshoots access and routing issues; manages ServiceNow tickets; performs testing; and identifies process, workflow, training, and documentation improvements.

Process and verify customer orders, maintain accurate account records, respond to inquiries, coordinate returns and freight claims, provide quotes and order updates, and collaborate with engineering, production, logistics, and sales to ensure timely fulfillment. The role also supports continuous improvement by identifying service gaps and recommending process enhancements.

Owns the operational health, stability, and continuous improvement of Microsoft Dynamics 365 and related enterprise applications. Manages incidents, problem resolution, releases, change governance, vendors, SLAs, KPIs, and ServiceNow workflows. Leads cross-functional teams, drives root-cause remediation, improves operational processes, communicates with executive stakeholders, and ensures reliable business system performance.