Top Operations & Support Jobs

Lead and manage a Japan-based support engineering team for Coupa's SaaS platform, oversee daily operations, SLAs, escalations, hiring, coaching, cross-functional communication, and process improvements to ensure customer success.

Manages order form execution, Salesforce opportunity auditing, contract documentation, CPQ data, customer provisioning, and entitlement records for Americas deals. Ensures revenue documentation accuracy, supports revenue recognition and financial planning, investigates account information, and partners with deal desk, Revenue, FP&A, and business application teams. Contributes to process improvements, reporting, acquisitions, integrations, and ad hoc operational analysis while maintaining accurate subscription records.

Lead strategy and operations for Services Delivery: define processes, build decision frameworks, partner with analytics and engineering, develop metrics and dashboards, and drive scalable improvements across delivery, finance, and regional operations.

Administer and support core collaboration tools (Google Workspace, Slack, Microsoft 365), manage user accounts and access, maintain intranet and documentation, troubleshoot end-user issues, collaborate on IT infrastructure and projects, monitor performance, and implement system improvements.

The IT Systems Administrator manages Coupa's enterprise AI ecosystem, oversees user provisioning, supports AI tools, and liaises with vendors.