Top Operations & Support Jobs

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.

Lead day-to-day workforce management for a live lead-transfer sales contact center: forecast volume, build schedules, manage real-time queues, monitor SLAs, report workforce metrics, hire and develop WFM staff, and partner with call center leadership to align staffing with sales goals and initiatives.

Lead strategic and operational management of a high-volume, sales-focused live lead transfer call center. Drive KPIs, optimize lead flow and dialer strategies, ensure regulatory compliance (TCPA/FCC/DNC), manage budget and headcount, develop multi-tiered teams, partner cross-functionally, and deliver performance insights to executive leadership to maximize conversions and field satisfaction.

The Contract Manager will oversee strategic sourcing, contract negotiations, vendor management, and performance assessment for technology-related spends, while ensuring internal stakeholder satisfaction and operational efficiency.

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Provide clerical and customer service support for policyholders and PR field representatives. Issue and administer AD&D and Group Life policies accurately, review PR reports, communicate via phone/email, and meet department deadlines.

Manage end-to-end agent licensing operations, lead supervisors and staff, ensure regulatory compliance, coordinate cross-functional partners, oversee training, system maintenance, reconciliations, audits, and stakeholder communications to maintain efficient licensing workflows.