Top Customer Success Jobs in New York City, NY
The Customer Experience Representative handles incoming service calls and emails, resolves customer issues efficiently, documents claims patterns, and ensures customer satisfaction while meeting revenue goals. They contribute to process improvements and promote brand engagement.
As the Manager of Customer Accounts, you will lead a team of Account Managers to ensure exceptional service and proactive customer engagement for schools using the Brightwheel platform. Responsibilities include monitoring performance metrics, coaching team members, driving continuous improvement, and fostering a collaborative team culture in a fully remote setting.
As a Contracts Specialist, you will manage the contract lifecycle, draft and review contracts, ensure compliance with regulations, and collaborate with Sales and Customer Support teams. You will provide insights on contractual risks and monitor compliance throughout the process.
As a Customer Success Manager at Runway, you will be the primary contact for enterprise customers, ensuring they have a positive experience and derive maximum value from the company's services. Your role will involve onboarding customers, strategizing for engagement and growth, and leveraging analytics to monitor customer health and satisfaction. Key activities include collaborating with teams on customer support, documenting success stories, and translating customer feedback into insights for product improvement.
The Customer Assurance Manager will ensure that customers achieve their desired outcomes with Optimal Dynamics' logistics solutions. Responsibilities include driving product adoption, building strong customer relationships, managing customer success journeys, addressing challenges, and identifying growth opportunities. This role also involves coordinating with internal teams for seamless support and conducting training sessions for customer onboarding.
Join Anteriad's Customer Success team to provide top-quality support for digital products, manage campaign life cycles, and work closely with customers and internal teams. Enjoy a flexible work environment with professional growth opportunities and comprehensive benefits.
Lead and scale the customer success function for enterprise clients, focusing on client relationships, onboarding, engagement, retention, and growth. Develop strategies and mentor a customer success team, collaborating with various departments and utilizing data to improve client value and satisfaction.
The Sr. Renewals Specialist for Federal clients at Hack The Box will renew, up-sell, and optimize subscription contracts while ensuring compliance with government regulations. This role involves relationship building with federal stakeholders, managing the renewal process, and tracking payments and purchase orders, as well as collaborating with internal teams for customer success.
As a Client Success Consultant, you will maintain client relationships, ensure software adoption, minimize churn, provide training, and communicate effectively with clients. You'll work cross-departmentally to improve client satisfaction and retention through proactive engagement and support.
As a Contracts Specialist, you will manage the contract lifecycle by drafting, reviewing, and finalizing customer contracts while ensuring compliance with legal and organizational policies. You will collaborate with Sales and Customer Support to facilitate contract processes and communicate with various stakeholders to identify risks and maintain contractual obligations.
Top Companies in New York City, NY Hiring Customer Success Roles
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