Top Customer Success Jobs in New York City, NY

The Customer Success Manager at Percona is responsible for managing renewal pipelines, identifying growth opportunities, and ensuring customer success through effective account management and cross-functional collaboration. The role involves achieving renewal targets, analyzing customer engagement, and facilitating client meetings, while advocating for customers within the organization.

The Wellness Nurse Care Manager engages in telephonic care coordination, collaborates with clinical teams, and develops personalized care plans for members. Responsibilities also include facilitating assessments, coordinating with providers, documenting care activities, and advocating for members' needs.

The Customer Enablement Specialist delivers engaging training for new and existing customers, manages training schedules, and updates help documentation. They collaborate with various teams to ensure seamless customer transitions and track training metrics. Strong communication and creativity are essential for iterating on training processes.

As an Enterprise Customer Success Manager, you will manage a portfolio of enterprise and large mid-market customers, focusing on customer adoption, retention, and growth. You will develop relationships with key stakeholders, provide actionable insights and data analysis, and work with cross-functional teams to meet customer needs. Your role includes mentoring entry-level CSMs and ensuring compliance with best practices while achieving set goals.

The Strategic Advisor will serve as a primary contact for customers by managing their online community and communication platforms. Responsibilities include executing strategic plans, providing community insights, mentoring team members, and improving engagement tactics to enhance customer experience with Higher Logic's software.

The Community Success Manager is responsible for ensuring customer satisfaction and driving revenue by managing the entire customer lifecycle, from onboarding to renewals and upselling. The CSM fosters strong relationships with customers, delivers solutions to meet their needs, drives adoption of product features, and contributes to customer advocacy efforts.

The Customer Support Specialist is responsible for managing inbound and outbound calls, assisting customers during the loan processing stages, and ensuring documentation is appropriately followed up to advance loans towards final approval. They address customer inquiries, analyze information for accurate communication, and maintain customer service standards.

The Strategy Associate role involves assisting with the design, analysis, and reporting for various qualitative and quantitative research projects. Responsibilities include helping with questionnaire design, data collection planning, proposal development, research report drafting and proofreading, all while ensuring quality assurance in a fast-paced environment.

The Senior Strategy Associate will manage qualitative and quantitative research projects, handle client relations, draft research instruments, analyze data, prepare reports, and aid in business development. The role encompasses skills in project management, client interaction, and teamwork in a dynamic environment.

As a Cash Applications Specialist, you will handle accounts receivable duties, including cash applications, collections, account reconciliations, and dispute resolutions. You will work closely with the sales team, report on outstanding invoices, and ensure effective cash collection while driving process improvements.