Top Tech Jobs & Startup Jobs in New Orleans, LA

Lead and scale a new Customer Support function: build processes, SLAs, ticket routing, knowledge base, and KPIs. Manage a small support team, create dashboards, handle escalations, partner cross-functionally to drive product fixes, and use data to improve team performance and customer experience.

Lead end-to-end people operations including full-cycle recruiting, onboarding, payroll and benefits administration, workforce strategy, employee engagement, policy development, and HR compliance. Act as strategic advisor to leadership, manage sensitive personnel matters, and drive talent development and culture in a hybrid environment.

Support underwriters on property accounts by collecting and reconciling submissions, setting up accounts, inputting rating and reinsurance data, producing quotes and binders, issuing policies/endorsements, performing quality checks, ordering/analyzing risk and catastrophe reports, and handling broker service requests.

Lead strategy, roadmap, and execution for a core Horizon product workstream. Translate college, student, and payer insights into prioritized requirements, define AI applications, track success metrics, and partner with engineering, design, compliance, and GTM teams to deliver PCI Level 1–compliant, scalable payment experiences for higher education.

Player-coach product leader who owns a core area of the Horizon platform end-to-end, ships AI-enabled, data-driven features, mentors a small PM team, defines strategy and roadmap, coordinates cross-functional launches, and ensures PCI-compliant payment solutions for higher education customers.

Lead design and delivery of compliance programs (PCI DSS, GLBA, HIPAA, NIST) for campus and public-sector customers. Manage schedules, scope, evidence collection, remediation, stakeholder coordination, and customer enablement. Author governance artifacts, train staff, support vISO services, and collaborate with QSAs and engineers to ensure accurate, timely deliverables across a portfolio of customers.

Lead and scale talent development programs including onboarding, performance management, manager enablement, succession planning, and learning programs. Manage a Talent Development team, budget, vendors, and tools; partner with leaders to align talent strategy to business priorities and build multi-year roadmaps using data and feedback.

Serve as primary client contact for a portfolio of law firm clients: schedule and manage jobs, handle reschedules/cancellations, prevent/escalate issues, collaborate with Account Executives, communicate across teams, use cloud tools, and meet KPIs like retention, churn, and SLA/quality metrics.

Lead operations for a greenfield Records Retrieval business line: run cross-functional projects, vendor and offshore coordination, process design, reporting and SLA tracking, hiring/onboarding support, SOPs and training, and implement improvements from diagnosis through execution to scale the team and business.

Advise clients on antitrust eDiscovery compliance using machine learning and generative AI. Build and validate TAR/AI models (Epiq AI, Relativity, Reveal, Brainspace), craft LLM prompts, draft defensible protocols, train/transfer workflows to review teams, and support client-facing, pre-sales, and thought-leadership activities. Must manage multiple projects and meet deadline-driven schedules.

Lead platform reliability: define SLOs/error budgets, own observability and deploy pipelines, harden integrations with dental systems, operate LLM-driven workflows safely, build incident practices, and raise engineering reliability across the company.

Principal individual-contributor owning end-to-end NG911 network architecture and hands-on deployments. Design AWS and hybrid networks, SIP/VoIP telephony, high-availability call routing, and compliance (CJIS/NIST). Lead complex go-lives, create repeatable IaC deployment standards, coordinate partners and PSAPs, and ensure five-nines reliability and low latency.

Serve as an AI-first Technical Product Owner for mobile-first public safety solutions: own and prioritize mobile backlogs, write spec-driven user stories, manage sprint execution, define offline-first and API integrations, incorporate GIS capabilities, coordinate UAT and production triage, and collaborate across product, engineering, QA, and support to ensure reliable real-world performance.

Extract, transform, and load data from clients' legacy databases into CentralSquare systems. Write and tune SQL/ETL processes, present and validate converted data with clients, assist testing and go-live conversions, document processes, estimate project scope, and seek guidance from leadership when needed.

Build and scale client-facing payment tokenization primitives on the VGS platform. Ship iterative, scalable features, set engineering standards, contribute architecture and roadmap, and work directly with customers, vendors, and partners to solve payment tokenization and credential orchestration problems.

Lead customer-facing platform engineering engagements to deploy and productionize Stacklok Enterprise on Kubernetes. Build custom operators and deployment changes, act as the technical SME, mentor teammates, and turn field learnings into reusable playbooks and tooling to speed enterprise AI agent adoption.

Sell SHI's IT solutions to enterprise customers by developing strategic account plans, building and maintaining relationships, identifying pipeline opportunities, collaborating with internal teams and partners, and meeting or exceeding revenue and profit targets through field selling and events.