Top Tech Jobs & Startup Jobs in New Orleans, LA

Leads technical discovery and solution design for complex enterprise opportunities throughout the pre-sales process. Partners with Sales and cross-functional teams to create secure, scalable infrastructure, cloud, hosting, and managed services solutions. Presents architectures and recommendations, responds to proposals, evaluates risks and economics, addresses objections, and ensures effective implementation handoffs. Provides technical guidance to other Solution Engineers and improves standards, documentation, and solution quality.

Leads end-to-end proposal development for software, consulting, and professional services pursuits. Analyzes RFx requirements, develops strategies and win themes, writes and edits persuasive content, coordinates SMEs and pursuit teams, creates graphics, manages submissions, maintains content libraries, and supports presentations and customer communications. Reviews outcomes and lessons learned to improve proposal quality and win rates while managing multiple deadlines.

Manages strategic healthcare and biotech accounts as the primary customer liaison. Leads onboarding and implementation, optimizes workflows, resolves issues, analyzes customer data, supports business reviews, and drives retention and growth. Collaborates with Sales, Client Services, EMR, Billing, Digital Products, and Marketing while advocating for process improvements. Provides customer education, stakeholder relationship management, and coaching to colleagues. Requires Salesforce proficiency, healthcare compliance knowledge, and up to 10% travel.

Make high-volume outbound calls to warm leads, persuade prospects to speak with sales representatives, gather customer information, maintain CRM profiles, and transfer qualified leads to sales teams. The role includes daily team huddles, ongoing sales training, coaching, and customer-focused communication while meeting performance targets.

Lead infrastructure modernization and platform reliability across multiple cloud providers. Design infrastructure as code, operate Kubernetes and Linux environments, improve CI/CD and deployment tooling, establish SLI/SLO practices, strengthen observability, lead incident response, manage cloud costs, and partner on security and compliance. Provide technical leadership through architecture guidance, mentorship, engineering standards, and roadmap development while participating in on-call support.

Lead sales and partnership efforts with employee benefits consultants, brokers, advisors, and employers. Build and maintain partner relationships, demonstrate Milu's value proposition, drive business development, meet sales targets, and ensure excellent customer support in a remote environment.

Own premier customer accounts and escalated support tickets through resolution, coordinating cross-functional teams and managing churn risk. Provide expert support for Shippo’s webapp and API, de-escalate sensitive or executive-level issues, identify recurring product problems, and provide product feedback. Mentor specialists, conduct training, create documentation, and use AI-assisted tools for ticket research, quality assurance, and pattern analysis.

Own the HR platform product strategy, roadmap, and lifecycle from ideation through launch. Drive company-level business outcomes by partnering with design, engineering, revenue, and customers. Translate complex ideas into executable projects, conduct user research, analyze quantitative data, and deliver software that improves workforce management for farms and agricultural workers.

Manage technology and SaaS procurement during a temporary parental-leave coverage assignment. Responsibilities include contract renewals and negotiations, vendor management, stakeholder coordination, procurement tracking, vendor evaluations, SaaS governance, cost optimization, risk escalation, and transition documentation. The role partners with Finance, IT, Security, Legal, Privacy, budget owners, and vendors while maintaining established procurement processes and business continuity.

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.