Top Operations & Support Jobs in Nashville, TN

As a Global Supply Manager, you'll lead sourcing of electromechanical components, negotiate contracts, and enhance supply chain resilience by collaborating with internal teams and vendors, driving innovative solutions for project execution and cost savings.

Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.

The Implementation Manager will oversee the implementation process for new clients, collaborate with internal teams, and refine best practices. They will ensure successful launches of healthcare products, manage project schedules, and facilitate communication between stakeholders.

Manage staff and coordinate cross-functional initiatives in healthcare operations, drive change management, and develop policies to enhance organizational performance.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead end-to-end analysis and optimization of external customer journeys, identify friction, prioritize AI-enabled solutions, collaborate with Operations/Technology/Data/Product, influence senior stakeholders, and drive adoption through data-driven change management to improve CX and business outcomes.

Manage a team of Professional Services Engineers, deliver GitLab platform services, ensure customer satisfaction, and improve operational effectiveness. Foster team growth and technical delivery consistency across projects while collaborating with cross-functional partners.

The Staff Business Systems Analyst will manage Salesforce solutions and partner with stakeholders, ensuring effective integration and data flow across multiple platforms while supporting business needs and documentation efforts.

The Executive Assistant manages executive calendars, meetings, travel, and maintains organized workflows. This role enhances productivity, ensuring smooth operations and effective coordination across stakeholders.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Provide account maintenance and quality-assurance support for financial and tax information via phone, chat, and email. Manage a case queue, resolve escalations, partner with Sales, Onboarding, Billing, Payments, and Finance, and identify process improvements while ensuring accuracy and timely decisions during onboarding and account changes.