Top Customer Success & Experience Jobs in Nashville, TN

The Jr. Technical Solutions Consultant provides Sprinklr admin configuration services, optimizing the platform for client needs, resolving issues, and documenting configurations.

The Director of Account Management at ChowNow leads the post-sale revenue engine, overseeing renewal, retention, and expansion strategies for a large client base. This role involves team leadership, operationalizing year-round engagement tactics, and driving product adoption to enhance the restaurant partners' success and boost revenue growth.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.

Serve as the primary post-sale technical liaison to ensure customer satisfaction, troubleshoot escalated technical issues with product and engineering, drive onboarding and training, conduct technical QBRs to identify upsell opportunities, advocate customer needs to product teams, and deliver technical enablement including presentations. Travel ~25% and present to groups.

Manage a portfolio of customers to drive product adoption, satisfaction, retention, and expansion. Build relationships, identify risks, collaborate cross-functionally, maintain data and documentation, own customer workflows, and contribute to process improvements.

Provide phone and email concierge support for Yext enterprise products, deliver 1:1 training, troubleshoot client issues, manage inbound queues to meet SLAs, collaborate cross-functionally to improve user experience and meet QA/CSAT targets.

The Technical Account Manager II will oversee customer engagements, providing guidance on product use, resolving technical issues, and ensuring satisfaction. Responsibilities include deployment support, performance monitoring, and customer training while building strong relationships to drive success.

Manage a portfolio of existing accounts to drive retention, renewals, upsells, and expansion. Monitor account health and usage, conduct business reviews, build account plans and forecasts, liaise with product/engineering/support, maintain CRM data, handle renewals and negotiations, and occasionally travel to customers or industry events.

Deliver live and virtual partner training using established materials, contribute to instructional content and self-paced assets, support cross-functional partners, build product knowledge of Ellevation's ELD solution, and travel to deliver in-person training. Focus on improving partner adoption, satisfaction, and retention through high-quality facilitation and continuous improvement.