Top Customer Support Jobs in Nashville, TN

Provide Tier 1 technical and administrative support for patients and providers using a virtual healthcare platform. Responsibilities include onboarding, troubleshooting, visit preparation, payment collection, patient tracking, prescription handling, telephone triage, HIPAA-compliant documentation, and Zendesk-based issue resolution. The role uses AI support tools, collaborates with clinical and technical teams, and requires a rotating schedule covering mornings, evenings, weekends, and holidays.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provides second-level technical support for Aircall’s communications platform. Investigates escalated issues involving APIs, webhooks, CRM integrations, telephony, messaging, analytics, authentication, and AI features. Leads customer troubleshooting sessions, analyzes logs and payloads, collaborates with Product, Engineering, partners, and telecom providers, and documents recurring solutions. Also trains frontline support teams and improves troubleshooting processes and knowledge resources.

Deliver immersive learning simulations using digital avatars, portray diverse perspectives, facilitate learner debriefs, provide performance feedback and scoring, and host professional customer experiences. Requires professional acting and improv capability, native European French and English, strong communication and emotional intelligence, reliable overnight availability, and a private workspace with stable wired internet. This part-time role involves 20–30 hours weekly and a 65–85-hour paid training program.

Provides remote bilingual Spanish-English customer service, connecting individuals with emergency shelter and community resources. Responsibilities include assisting customers across multiple systems, maintaining reliable attendance, working open availability including weekends, and using specified computer and wired internet equipment. The role is full-time and temporary, with required orientation, training, technical verification, and 24/7 availability.

Provides senior-level technical support to enterprise customers by reproducing and debugging complex issues, resolving high-severity incidents, and communicating solutions. Collaborates with Product, Customer Success, and Account Management, leads customer debugging calls, identifies product feedback, documents support activity, mentors team members, improves workflows, contributes to technical documentation, and participates in an on-call rotation.

Researches and diagnoses procedural issues involving client matters, responds to inquiries, communicates with clients and witnesses, manages digital records and filing systems, maintains calendars, and tracks follow-up tasks. The role requires professionalism, attention to detail, strong communication, research and reasoning skills, independent work, and proficiency with Microsoft Office, Windows, and PDF tools.

Advise customers on email deliverability, diagnose authentication, infrastructure, reputation, blocklist, spam trap, and engagement issues, and lead complex cases through resolution. Partner with Engineering, Customer Success, and Technical Support; identify acceptable-use violations; coach internal teams; and develop documentation, training, processes, and scalable customer resources.

Provides front-line support to consumer, small business, and commercial banking customers through phone, secure messages, chat, and digital channels. Handles account servicing, access issues, application reviews, onboarding, transaction research, and basic ACH and wire inquiries. Ensures compliance with KYC, CIP, BSA/AML, policies, and service-level expectations while mitigating risk and documenting interactions. Works remotely in a high-volume, seven-day contact center with varied scheduling requirements.

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.