Top Operations & Support Jobs in Nashville, TN

Lead and own financial and operational performance across a cluster of portfolio software companies. Set and defend KPIs and targets, allocate capital and attention, develop and manage General Managers, support M&A diligence and integration, provide strategic finance and governance, and represent cluster performance to leadership and investors.

Administer and stabilize the studio-owned Flow (ShotGrid) production tracking environment, prioritize Flow/Jira bridge reliability, re-architect automation/event listeners, troubleshoot integrations, audit and document configurations, improve pipelines (Character, VFX, Cinematics), manage schemas/permissions, configure vendor access, and build dashboards and reports.

Serve as front-line support for policyholders: answer phone and email inquiries about policies, coverage, billing, and claims; document interactions; escalate complex issues; maintain product knowledge; improve support workflows and collaborate with CS and Claims teams.

Lead end-to-end revenue operations for Employer Services: own Salesforce and revenue tech stack, standardize quote-to-revenue, govern forecasting and pipeline, align revenue integrity with Finance, and drive global transformation, automation, and adoption across Sales, Finance, and Technology.

Manage and scale the Jira intake process, triage requests, create detailed Jira user stories, perform hands-on Salesforce administration and integrations (Five9, DocuSign, Ironclad), run backlog grooming and sprint planning, build reports/dashboards, and write SOPs and technical documentation while coordinating stakeholder expectations.

Provide L2 application support for Alkami's ACH Alert Fraud Prevention platform: triage and resolve customer-reported issues, analyze logs and run SQL queries, manage SLAs and escalations, document resolutions, validate releases, participate in on-call rotations, monitor environments, and perform root-cause analysis to improve processes and client experience.

Lead Player Experience and Safety operations: own moderation policy and enforcement, audit and coach agents, manage support queue health, write SOPs and reports, surface community trends to Product, and lead a combined Trust & Safety and Support team to keep the Gen Z platform safe and healthy.

Lead and execute Americas EHS&S strategy, manage regional teams, ensure regulatory compliance (OSHA, EPA), oversee audits and incident investigations, drive safety culture and continuous improvement, direct emergency preparedness and crisis management, and advance sustainability and ESG initiatives in partnership with operations and leadership.

The Billing Operations Supervisor oversees billing operations, ensuring accurate invoicing, managing a team, supporting inter-departmental coordination, and participating in financial analysis and process improvements.

Own and optimize Zuora billing and the Salesforce-Zuora integration across quote-to-cash. Improve automation, support billing accuracy and revenue recognition with Finance, troubleshoot complex issues, analyze billing data, and collaborate with Sales, Customer Success, and Support to streamline subscription billing operations.