Top Operations & Support Jobs in Nashville, TN

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Whereby invites speculative applications for various roles. Applicants will be considered even if no specific openings exist, requiring a collaborative spirit and remote work adaptability.

The Absence Management Specialist manages claims between clients, employees, and healthcare providers while ensuring compliance with regulations and quality customer service.

The Supply Partnership Manager will manage strategic delivery provider relationships, ensuring operational excellence and driving performance by leveraging technical expertise and analytics.

Provide front-line customer support via Intercom, chat, and email; troubleshoot technical issues; educate users on product use; document interactions and identify common problems; relay user feedback to Product and Engineering; prioritize accessibility for Deaf and hard-of-hearing users and work a fixed 12:00 PM–9:00 PM ET support shift.

Manage a team resolving automotive total loss claims, negotiate settlements with carriers, optimize recovery using the company platform, own customer accounts, document KPIs and coaching, and collaborate with product and engineering to improve claims processes.

Provide technical system management and support primarily across the Zoho One ecosystem and Shopify. Troubleshoot issues, build and maintain automation workflows, ensure data flow between platforms, update Shopify product/catalog settings, create documentation and SOPs, and assist with social media scheduling and metrics. Prioritize and execute items from an IT to-do list for executive and sales teams.

Handle inbound customer calls, capture leads, take orders, schedule appointments, and forward messages while working remotely. Maintain upbeat, bilingual (English/Spanish) communication, complete training, meet system requirements on a personal device, and work a regular 40-hour schedule including set hours on Fridays, Saturdays, and Mondays.

Investigate and audit individual insurance claims to determine liability, process claims per policy, set and adjust reserves, authorize payments, and communicate with TPAs/clients. Escalate large-dollar or trigger-diagnosis cases to case management.

Run day-to-day revenue operations supporting sales, support, and implementation teams. Drive sales process adoption, own pipeline review rhythm, manage SFDC data governance and support cases, coordinate onboarding, produce operational reporting, and support post-sale renewal workflows in partnership with CS and AM.