Top Tech Jobs & Startup Jobs in Nashville, TN

Provide frontline, technical SaaS support across Element451 and Encoura Connect: manage high-volume tickets via in-app chat, reproduce and troubleshoot complex issues, escalate verified bugs with detailed evidence, improve knowledge-base and ticket-deflection, and communicate clearly and empathetically with customers under SLAs.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

Provide technical support and case management for customers' lab automation and robotics systems. Troubleshoot hardware, software, networking, and database issues; deploy integrations and code; collaborate with field engineers and cross-functional teams; train customers; manage up to 30 West Coast accounts; document issues and contribute to process improvements. Role includes remote, on-site, and customer site work with ~30% domestic travel.

Administer day-to-day payroll for hourly and salaried employees, maintain payroll data, process transactions, resolve routine payroll inquiries, perform audits and reconciliations, support tax and year-end activities, and collaborate with HR, Finance, and vendors to ensure accurate, compliant payroll processing.

Own partner lifecycle from onboarding through ongoing delivery: manage relationships, lead cross-functional launches, track metrics, produce data-driven reports, and drive partner success and expansion through structured project management and stakeholder communication.

Support the Project Manager by coordinating multiple IT projects, tracking tasks and tickets, scheduling on-site and remote work, communicating with clients, vendors, and technicians, assisting procurement coordination, updating policies, training team members, and ensuring timely project completion while handling confidential information.

Manage, maintain, and support network and security devices (routers, switches, NGFWs, VPNs, IDS/IPS) across IT and OT environments. Serve as escalation SME, collaborate with IT and InfoSec on secure solution design, incident response, IAM, and security roadmaps. Mentor junior staff and implement process improvements while supporting wireless technologies and regulatory/security frameworks (NIST, ISO).

Process utility property and damage claims: verify and analyze claim data, record information in company software, communicate with clients and responsible parties via email and phone, and maintain accurate, timely documentation.

Manage and grow customer accounts within transportation and logistics by building relationships, overseeing pricing and bids, coordinating with internal teams to meet commitments, identifying new business, maintaining client databases, monitoring market conditions, and supporting customer service and sales activities.

Own end-to-end monthly close and maintain GAAP financials in QuickBooks. Reconcile high-volume payment flows (Stripe), manage revenue recognition, sales tax/VAT, and chargebacks. Build scalable processes, controls, integrations, and automation (including AI tools) to support global multi-currency transactions and audit-ready reporting while partnering with the CFO and external advisors.