Top Customer Success Jobs in Minneapolis–Saint Paul, MN

Manage and grow a portfolio of affiliate partnerships, overseeing operations, performance, strategy, and relationship management to ensure client satisfaction and achieve growth objectives.

As a Chat Advocate, you will deliver exceptional customer service through chat interactions, multitasking to manage multiple customer chats simultaneously while ensuring prompt and quality responses.

Develop end-user documentation for the Kustomer platform, create content for support center, and optimize documentation workflows using AI.

Negotiate delinquent accounts on behalf of clients, establish relationships with partners, and manage client finances while focusing on meeting clients' needs.

Responsible for onboarding new customers by implementing POS solutions, configuring hardware and software, conducting training, and ensuring a smooth transition.

The Product Support Engineer will provide advanced technical support for an Android-based POS system, diagnosing complex issues for software and hardware, guiding support teams, and maintaining documentation.

The Director, Strategic Accounts will manage a team to retain and upsell Mid-Market clients, ensuring excellent client experiences and achieving KPIs such as improved Net Revenue Retention.

Lead a team of Agency Contract Specialists to enhance customer onboarding, resolve escalations, and drive operational excellence while collaborating cross-functionally to improve client satisfaction.

The Account Manager will build client relationships, ensure satisfaction, develop account strategies, analyze data, and contribute to growth and performance targets.

Lead technical discovery and POCs for strategic accounts, advise on architecture, triage issues, and create reusable assets for pre-sales solutions.

Lead and coach the Technical Account Management team, manage high-priority customer issues, and refine TAM delivery methodologies while contributing to strategic growth.