Top IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Maintain, optimize, and support client package-based applications (e.g., SAP/Oracle). Customize core modules, contribute to technical and business blueprints, perform unit and integration testing, deliver end-user training, and support vendor management and solution design.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

Perform daily mainframe storage operations (z/OS tools) to optimize SMS/DASD, verify HSM/DLM health, audit volumes/datasets, and handle CRs/incidents. Produce compliance/capacity reports (SCRT/SMF), maintain reclaim automation, perform disk initialization and tape consolidations, and manage core storage software (DLM, Solutions Enabler, GDDR, TapeCopy, Unisphere). Execute DR activation/teardown, coordinate Dell hardware patching/upgrades, and monitor PowerMax/DLM/Data Domain health and certificates at Eagan and San Mateo.

Serve as first point of contact for platform issues: triage incidents, classify impact/severity, attempt resolution, maintain ticket hygiene, track SLAs, escalate ownership, update knowledge base, and communicate incidents. Support reporting, WFM, and QM applications, monitor integrations and system health, and assist with user management, scheduling, recordings, and media troubleshooting.

Provide technical support for POS hardware, software, and networking (especially Oracle Simphony); configure and fulfill hardware orders; track inventory and RMAs; perform POS data entry, ticket routing, and documentation; escalate complex merchant issues.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

This is a general application for Bailiwick (an ePlus company). Applicants are added to a candidate pool and considered for future IT and corporate roles that match their background. The posting describes company values, benefits, diversity commitments, and minimal physical expectations (seated work with occasional standing/walking).

Own the end-to-end major incident lifecycle: act as incident commander for Sev-1 events, improve MTTR and on-call practices, run blameless postmortems, drive reliability metrics and roadmaps, manage incident communications and status updates, and define incident operating models, runbooks, and severity frameworks.

Paid one-time remote participation in an English voice recording study. Selected participants complete a guided ~20–30 minute session from home using a compatible device, follow recording instructions, and submit recordings for quality review to support AI speech research.

Provide developer-focused support for Supabase users: triage and resolve support cases, reproduce issues, create test cases, escalate to engineering, monitor GitHub channels, and identify tooling improvements to reduce time-to-fix.