Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Handle complex commercial claims including coverage analysis, litigation management, reserving, investigations, mediations/trials, and coordination with medical/legal professionals. Interpret policy and legal contracts, ensure regulatory compliance, detect fraud/subrogation opportunities, mentor peers, present cases for authority, and collaborate with internal and external partners to resolve claims within authority limits.

Provides advanced technical customer support for a SaaS data collection platform through email and chat. Diagnoses web forms, JavaScript, CSS, browser, Salesforce integration, authentication, and configuration issues; reproduces and escalates complex problems; mentors specialists; improves documentation and processes; monitors issue trends; and shares customer feedback with Product and Engineering.

Coordinates private tutoring program operations, including matching students with tutors, scheduling lessons, tracking progress, resolving capacity gaps, and communicating with families. Recruits, onboards, places, and evaluates instructors while monitoring service delivery and improving administrative workflows. The role requires client-facing coordination, strong communication, independent problem-solving, and the ability to manage multiple schedules and processes in a fast-paced environment.

Remote freelance translator/editor translating between Korean and English for U.S. government documents, including vital records, legal documents, certificates, and academic transcripts. Requires U.S. citizenship, Tier 1 background investigation with fingerprinting, native Korean and near-native English, translation experience, excellent formatting skills, current Windows software, reliable deadline management, and availability for short-turnaround assignments.

Leads workforce management strategy for a 180-person customer support operation. Owns forecasting, capacity planning, scheduling, real-time management, KPIs, budgeting, WFM and telephony systems, vendor relationships, reporting, and operational improvements. Manages a four-person WFM team and partners with Customer Experience, Operations, Finance, and senior leadership to improve staffing efficiency, scalability, service levels, and customer experience through technology, automation, and AI.

Leads the global strategy, delivery, security, and operational performance of enterprise voice and digital workplace platforms. Owns client technology onboarding, regulatory and client issue resolution, organizational design, vendor oversight, budget management, and investment strategy. Builds a high-performing global organization, improves user and client satisfaction, ensures reliable platform deployment, and translates technical risks into business impact in a regulated healthcare-preferred environment.

Own Customer Experience and Partner Operations while supporting Sales Operations for a SaaS company. Design scalable CRM, customer success, support, billing, and renewal systems; reduce manual work; build AI-powered tools and self-service reporting; analyze churn, expansion, services margin, support efficiency, partner performance, and sales pipeline data; and translate findings into measurable process and systems improvements.

Creates realistic business documentation tasks using complex Excel, PowerPoint, and Word deliverables; interacts with language models; evaluates AI-generated business solutions; and provides detailed feedback to improve AI systems. Work may include financial modeling, executive presentations, strategic proposals, and data-driven reporting. Collaborates asynchronously with project coordinators to ensure submitted challenges and evaluations are authentic, accurate, and useful for professional business contexts.

Drives revenue operations across Sales, Account Management, and Customer Success by building dashboards, forecasting and capacity models, managing Salesforce workflows, producing executive reporting, and supporting territory, quota, and book-of-business planning. Partners cross-functionally on GTM initiatives, monitors funnel efficiency, and translates complex data into actionable recommendations using advanced Excel and analytics tools.

Monitors and scores recorded call-center interactions against quality standards, identifies performance and compliance gaps, documents findings, recommends improvements, and collaborates with management on corrective actions. The representative communicates agent progress, attends calibration sessions, supports onboarding, performs live monitoring or coaching, and completes ad hoc quality projects. The temporary seasonal role supports Medicare sales programs during the Annual Enrollment Period, with possible extension into the Open Enrollment Period.