Top Healthtech Jobs in Minneapolis–Saint Paul, MN

Lead and scale a new Customer Support function: build processes, SLAs, ticket routing, knowledge base, and KPIs. Manage a small support team, create dashboards, handle escalations, partner cross-functionally to drive product fixes, and use data to improve team performance and customer experience.

Design, build, and maintain scalable ETL/ELT data pipelines and data platform architecture. Build programmatic pipelines (primarily Python), optimize analytical data models (SQL), integrate sources into Snowflake, use orchestration/transformation tools (dbt, Airflow, Dagster), improve data quality/observability, and partner with product, engineering, and analytics to deliver reliable data for decision-making.

Lead end-to-end member and customer experience across Care, Customer Success, and Print/Ship Operations. Set multi-year operating model, own budget and unit economics, build and manage leadership teams, drive service levels and fulfillment throughput, manage vendor strategy, own technology and analytics roadmaps, and represent the function in executive reviews, client QBRs, and new business pursuits.

Support and guide providers through state, district, and organizational compliance processes; maintain accurate provider records and internal systems; research compliance requirements; create provider resources; serve as compliance point of contact and provide cross-functional support to Clinical, Finance, and Business Operations.

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

Support Customer Success and Business Development by managing partner relationships, driving adoption and growth, coordinating projects, delivering trainings and demos, monitoring KPIs, resolving escalations, and maintaining documentation in Salesforce to ensure partner satisfaction and operational excellence.

Senior individual contributor who designs, develops, optimizes, and maintains complex SQL data solutions and Microsoft SQL Server instances. Leads data modeling, performance tuning, schema design, and data quality efforts; partners with engineering, ETL, BI, and product teams; drives standards, architecture, governance, and compliance for scalable, high-performance data platforms.

Design, develop, and support the Data Warehouse and reporting systems. Build and optimize SSRS reports, Power BI dashboards, and SQL ETL/queries. Ensure data accuracy, maintain documentation, and mentor team members while collaborating with business units to translate requirements into scalable data solutions.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Lead workforce capacity modeling, forecasting, and staffing strategy for Care Team operations. Build tools, dashboards, and processes to align resourcing with growth, support hiring and onboarding timelines, and analyze utilization to drive operational improvements across Care, Product, Marketing, and Finance.