Top Tech Jobs & Startup Jobs in Minneapolis–Saint Paul, MN

Design and execute digital-first customer engagement strategies using automation and AI. Build AI-powered agents, personalized in-app journeys, and Celigo/Gainsight workflows to improve adoption, time-to-value, and retention. Partner cross-functionally, analyze engagement data, define success metrics, and document repeatable frameworks to scale customer success programs.

Serve as the first dedicated Sales Engineer, lead technical discovery and tailored demos for CISOs and executive stakeholders, respond to security questionnaires/RFPs, build demo environments and technical collateral, create the SE playbook, and implement AI-driven automations to accelerate go-to-market.

Manage and expand enterprise accounts by driving renewals, upsells, and strategic negotiations. Serve as trusted advisor to executives, design tailored account strategies, lead cross-functional initiatives, and mentor peers to maximize customer value and retention.

Lead architecture and hands-on implementation of large-scale Generative AI and agentic systems. Build production-ready RAG, embedding fine-tuning, vector search, and MLOps pipelines on Google Cloud. Advise clients in pre-sales, mentor engineers, and ensure reliability, latency, cost, and responsible-AI controls for high-stakes deployments.

Own and drive Cents OS product across in-store attendant tools (Cents POS) and operator-facing controls (Cents Business Manager). Define strategy, run discovery, write requirements, lead agile delivery with distributed engineering and design teams, track metrics, and execute launches. Engage stakeholders, conduct user research, and continuously improve processes to deliver reliable, scalable solutions that help laundromat and garment care operators run their businesses.

Own strategy, roadmap, and governance for external APIs used by partners and enterprise customers. Define API design standards, auth, versioning, rate limiting, SLAs, and developer experience (docs, sandbox, webhooks). Partner with Partnerships, Sales, and engineering to drive integrations, go-to-market, and measure ecosystem success via adoption and reliability metrics.

Lead QA automation efforts by designing, building, and maintaining automated test frameworks and suites, leveraging Agentic AI to generate and optimize tests, executing manual and automated regression/integration tests, collaborating with engineering on testability, reporting defects, and driving QA best practices and mentoring within the team.

Provide 24/7 technical support to clinicians and administrators via phone, chat, and portal. Assist with user account management, training, on-call schedule management, mobile/web troubleshooting, application configuration, and escalate complex issues to cross-functional teams.

Lead end-to-end B2B integrated marketing to drive pipeline and revenue. Build and execute multi-channel demand generation (paid, email, social, webinars, events), optimize digital campaigns and website, create content for broker/HR education, align with sales/rev ops, and scale marketing automation and AI-driven processes.

Build and own end-to-end full-stack systems using AI-assisted development. Identify opportunities for automation and product impact, design and implement backend services, internal tools, and experiments, work with cloud and edge platforms, maintain reliability and observability, conduct code reviews, mentor engineers, and iterate on solutions with stakeholders to measure business outcomes.