Top Customer Success & Experience Jobs in Milwaukee, WI

Provide post-sales technical support and troubleshooting for Fortanix platform; deploy, implement, upgrade, and optimize solutions; reproduce and qualify issues; perform root cause analysis; publish knowledge base content; collaborate with Development, Sales, and QA; and provide 24x7 on-call support as needed.

Manage full customer lifecycle for North American customers—onboarding, adoption, training, renewals—while building proactive relationships, coordinating with support/engineering/product, tracking success metrics, and supporting upsell opportunities.

Serve as primary client technical contact from implementation through support, run technical investigations (logs, SQL, Elasticsearch, HTTP), deliver training and documentation, collaborate on product roadmap and remediation plans, present insights and strategic recommendations to senior stakeholders, and drive operational improvements to maximise client value.

Own and grow key client relationships for nearshore staff augmentation accounts. Drive renewals, upsells, and satisfaction (NPS). Coordinate with delivery teams, surface insights, and manage multiple large B2B accounts while representing clients as a strategic advisor.

Manage post-sale relationships with engineering leaders: onboard customers, set success plans, drive adoption and expansion, surface churn risks, advocate cross-functionally, and scale CS playbooks focused on AI and developer intelligence.

Lead and scale North American account management as a player-coach: manage enterprise client relationships with C-level stakeholders, drive expansion and retention, mentor a high-performing team, align product roadmap to customer needs, and use data-driven frameworks to demonstrate value and forecast revenue growth.

Manage and nurture customer relationships for a SaaS product (LighthouseAI), monitor usage and metrics, run meetings and reports, gather product feedback, support renewals/upsells, and maintain SOPs. Perform data validation and coordinate cross-functional customer success activities remotely.

Own and grow a portfolio of $100K+ ARR strategic accounts, drive retention and multi-team expansion, run executive-level commercial conversations, influence product roadmap, win back at-risk accounts, and build the playbook for strategic account operations.

Own and run the customer onboarding journey from post-sale through go-live and early adoption. Create implementation plans, remove blockers, coordinate cross-functional teams, drive time-to-value, ensure go-live readiness and handover to Customer Success, and improve onboarding processes.

Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.