Top Customer Success & Experience Jobs in Milwaukee, WI

Design and run post-sales enablement across Implementation, Customer Experience, Support, and Data Management to shorten time-to-value, boost activation and adoption, improve resident support, and standardize data flows. Build playbooks, training, knowledge bases, asynchronous content, and feedback loops; partner cross-functionally to measure program impact and drive continuous improvement.

Guide clients in technical implementation of AI-driven solutions, managing integration, onboarding, and go-live processes while ensuring project success.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

As an AI Solutions Manager, you will foster relationships, drive customer adoption of AI solutions, manage renewals, and identify growth opportunities.

Manage post-sales relationships with enterprise customers, provide product and technical support, translate customer requirements to product and engineering teams, deliver presentations, identify new business opportunities, and represent the company at conferences and events.

Lead North America enterprise Customer Success teams to drive retention, expansion, and satisfaction for high-value accounts. Own renewal forecasting, executive relationships, escalation management, and CS playbooks. Coach and hire CSMs, report on portfolio health, partner with Product and Engineering, and champion AI-driven CSM efficiency.

Own retention and expansion for a 150+ Tier 1/2 account portfolio by converting AI‑surfaced signals into signed optimization plans, closed saves, and tracked expansion revenue. Run live optimization sessions, negotiate within playbooks, escalate cross‑functional issues, validate automated health scores/reports, and drive measurable ARR retention and upsell outcomes.

Lead strategic customer relationships for enterprise clients, drive onboarding and adoption of Maven's AI platform, advise on AI best practices and quality, analyze usage and quality data to guide improvements, and collaborate cross-functionally to translate customer needs into product outcomes and expansion opportunities.

Partner with Customer Success Managers to ensure technical success of strategic IoT accounts: analyze customer architectures, drive optimizations and expansions, lead technical discovery/demos, troubleshoot complex connectivity issues, and translate technical recommendations into business outcomes while feeding product and engineering insights back into the company.

Manage health plan client relationships for Supplemental Benefits and Directed Spend. Lead strategy and operations for B2B, Value-Added Benefits and Targeted Kits; conduct business reviews, negotiate contracts, and identify growth opportunities. Coordinate cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations; drive projects end-to-end, present insights, and champion client needs. Limited travel (10-15%).