Top Customer Success & Experience Jobs in Milwaukee, WI

Own post-sale relationships with merchant and enterprise customers from onboarding through renewal and expansion. Manage account health, retention, QBRs, churn prevention, adoption, and growth while reporting ARR, churn, and NPS. Serve as the customer voice internally, coordinate with cross-functional teams, support product feedback, and build scalable success processes. Use AI tools daily for reporting, account analysis, documentation, and issue triage. Logistics, API integration, and enterprise account experience are required.

Manage assigned system integrator and technology partners throughout their lifecycle, including onboarding, operational support, deal registration, pipeline management, renewals, agreements, referrals, and performance reviews. Coordinate partner-led marketing and sales initiatives, maintain Salesforce PRM records, analyze metrics, create documentation, and improve partner operations. Develop AI-driven automation to increase efficiency and enhance partner experiences. The role requires cross-functional collaboration, partner enablement, process management, and enterprise SaaS expertise.

Leads and develops a team of Customer Success Managers responsible for customer adoption, value realization, retention, renewals, and expansion. Owns team operating rhythms, customer health reviews, forecasts, playbook execution, escalation management, and revenue outcomes. Partners with Sales, Product, Marketing, Professional Services, and Support to resolve risks and improve customer value. Uses customer success platforms, dashboards, and health scores to manage performance and drive continuous process improvement.

Serve as a trusted technical advisor to customers, guiding onboarding, adoption, implementation, consumption, and expansion of Elastic solutions. Develop technical success plans, align platform capabilities with business objectives, resolve technical friction, coordinate with support and services teams, and identify opportunities to increase customer value and recurring revenue. The role requires hands-on technical expertise, customer relationship management, onsite work, and significant travel.

Lead and develop the customer support team, oversee case intake through resolution, manage escalations, monitor support KPIs and CSAT, improve processes, and drive self-service and case deflection. Collaborate with Product, Engineering, Implementation, and leadership to address recurring issues, communicate customer insights, improve documentation, and enhance support efficiency and customer experience.

Own and grow a portfolio of higher education customers through renewals, account expansion, pipeline generation, discovery, demos, forecasting, and closing. The role requires managing commercial relationships across complex institutions, identifying new departments and stakeholders, and meeting customers at campuses and industry events. The Account Manager will use Salesforce, collaborate cross-functionally, and operate remotely from the U.S. East Coast with frequent travel.

Own a portfolio of mid-market insurance agency accounts from onboarding handoff through adoption, renewal, and expansion. Monitor account health, resolve issues with Support, drive platform adoption, and translate customer feedback into product and engineering priorities. Build scalable customer success processes, including success plans, QBR templates, health scoring, enablement materials, and automation. The role requires strong B2B SaaS customer success experience, cross-functional collaboration, and excellent communication.

Own the full post-sales lifecycle for strategic North American hotel, resort, and casino accounts, from onboarding through renewal. Drive retention, expansion, and measurable revenue outcomes through strategic business reviews, advanced training, revenue strategy consulting, usage analytics, and proactive churn mitigation. Resolve complex client and product issues, collaborate with Product, Sales, and Support, and mentor junior customer success managers. The role is fully remote with 25–40% regional travel.

Manage a portfolio of B2B SaaS healthcare accounts from onboarding through renewal and expansion. Drive product adoption, customer ROI, retention, and account growth; lead QBRs and EBRs; resolve issues; coordinate cross-functional teams; educate customers on product capabilities; and represent customer feedback to Product and R&D teams. The role requires strategic stakeholder management, technical credibility with IT teams, and approximately 20% travel.

Lead HighLevel’s Customer Escalations function, managing and developing a team handling complex customer issues. Personally resolve sensitive escalations, coordinate cross-functional solutions, establish scalable processes, and identify recurring friction. Use customer insights, data, automation, and operational improvements to enhance customer outcomes, prevent repeat issues, and improve the broader customer journey across Support, Success, Product, Engineering, Billing, and RevOps.