Top IT Support & Helpdesk Jobs in Milwaukee, WI

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Responsible for managing collaboration platforms like Microsoft Teams and SharePoint Online. Provides advanced support, configures policies, and contributes to governance initiatives. Collaborates with teams to enhance communication and user training.

Administer and support IBM Sterling File Gateway (SFG) and provide Linux L2 (RHEL 9) production support including patching, configuration remediation, incident management, deployments, monitoring, and root-cause analysis for 24/7 mission-critical environments.

Provide administrative and operational support for the Product Services Group, manage daily servicing activities, track and resolve incidents via the service management system, perform agency and user system maintenance, triage and communicate issue status through ServiceNow, and handle escalated customer inquiries to ensure timely resolution and customer satisfaction.