Top Customer Success & Experience Jobs in Miami, FL

Own partner lifecycle from onboarding through ongoing delivery: manage relationships, lead cross-functional launches, track metrics, produce data-driven reports, and drive partner success and expansion through structured project management and stakeholder communication.

Manage a high-volume portfolio of small-to-mid-size business customers: execute renewals, identify and mitigate at-risk accounts, respond to inbound support, maintain Salesforce records, coordinate internal teams, guide product adoption, and flag upsell opportunities.

The Account Coordinator will manage client relationships, oversee digital marketing campaigns, and coordinate internal teams to ensure project success and client satisfaction.

Lead client relationships for North American game development accounts, coordinate between Business Development, production, and delivery teams, track account health and action items, support renewals and growth, manage escalations, and improve account management practices to ensure high client satisfaction and smooth offshore collaborations.

Manage a portfolio of consumer goods, F&B, and retail customers to drive adoption of the GoSpotCheck platform. Lead onboarding, training, strategic planning, and Executive Business Reviews. Use data, SQL, and advanced Excel to surface recommendations, track health scores and retention metrics, and identify expansion opportunities. Build executive relationships and demonstrate ROI while coordinating cross-functional support.

The Director of Ecommerce will strategize and lead the growth of Shopify and TikTok Shop, aiming for $20M+ in revenue within 18 months while managing a high-performing ecommerce team, optimizing paid media, and ensuring profitability.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

The Senior Technical Account Manager ensures post-deployment success of Atlas customers by managing technical relationships and driving platform adoption and value realization through Joint Success Plans while collaborating with cross-functional teams.

As a Customer Support Engineer, you will troubleshoot technical issues, engage with customers, identify bugs, and provide feedback to improve products, all while being backed by a responsive engineering team.

Provide empathetic financial guidance to participants, addressing financial challenges, delivering support, and creating educational content while working independently.