Top IT Support & Helpdesk Jobs in Miami, FL

Manage and grow a remote helpdesk team while providing hands-on tier 2/3 support. Own ticket triage, SLAs/KPIs, onboarding/offboarding, M365/Google Workspace and Azure AD administration, endpoint management via Intune/MDM, vendor and asset lifecycle, security policy enforcement, documentation, and process improvement.

Provide remote technical support to branches and remote users: diagnose and resolve video/phone/access/connectivity issues, handle password resets, follow knowledge base, document incidents, analyze trends, prioritize and escalate as needed.

Manage and maintain mixed Linux and Windows server environments, perform patching/backups, secure systems, troubleshoot hardware/software/network issues, support virtualization and cloud integrations, automate tasks with scripts, and produce system documentation.

Administer and maintain hybrid infrastructure including Windows Server, Microsoft 365, Active Directory/Entra ID, Nutanix, Azure/AWS, backup/disaster recovery, and endpoint management. Monitor performance, implement security controls, support incident/change management, provide Tier II/III escalation, create documentation, assist with automation and on-call/after-hours support, and collaborate with engineering, security, and service desk teams to ensure availability, compliance, and operational efficiency.

Administer, configure, and maintain Jira, Jira Service Management, and Confluence. Customize workflows, fields, permissions, and integrations; develop scripts/plugins; provide user support and training; automate tasks; monitor performance; enforce security and access controls; plan upgrades and maintenance.

Provide front-line Tier 1 IT support for El Dorado Hills office and remote employees: troubleshoot hardware/software/access issues, provision and deploy devices, manage onboarding/offboarding, maintain IT asset records, assist with endpoint projects, partner with vendors, and support physical security systems. Requires occasional after-hours support.

Provide Tier 1/2 production and customer support for a 24x7 healthcare platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, document resolutions, and participate in on-call rotation while collaborating across teams.

Provide expert UNIX/AIX/Linux administration for large multi-site environments, including installation, patching, performance tuning, capacity planning, security hardening (SOC1, NERC CIP, CIS), audit support, Veritas InfoScale administration, automation scripting, and stakeholder collaboration to maintain reliability, compliance, and performance.

Provide technical support via chat and email, troubleshoot and triage issues, escalate complex cases, become a product expert, analyze support trends, and collaborate with cross-functional teams to maintain high customer satisfaction.

Lead end-to-end IT incident response and major incident coordination to restore services rapidly, enforce SLAs, maintain incident/problem records, improve processes and runbooks, communicate with stakeholders, and participate in a rotating 24/7 on-call schedule.