Top Customer Support Jobs in Miami, FL

Provide high-volume investor support, resolve account issues, explain Fundrise products and investment structures, evaluate and improve AI tools and responses, and help develop scalable processes to support a growing retail investor base.

Serve as primary contact for clients enrolled in the Debt Management Program, guide them through payment plans, monitor accounts, coordinate with internal teams, re-engage clients who fall off track, and promote self-service tools to improve retention and outcomes.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

Manage high-volume inbound/outbound customer and service-provider communications to coordinate emergency roadside assistance, document events in internal systems, troubleshoot breakdowns, escalate issues, and complete required training and tasks to minimize downtime.

Provide front-line customer support via Intercom, chat, and email; troubleshoot technical issues; educate users on product use; document interactions and identify common problems; relay user feedback to Product and Engineering; prioritize accessibility for Deaf and hard-of-hearing users and work a fixed 12:00 PM–9:00 PM ET support shift.

Consult with clients to craft personalized itineraries, research destinations and accommodations, manage bookings and updates using booking platforms, provide responsive customer service, resolve issues, and stay current on travel policies and trends.

Manage daily work order follow-ups and ticket dispatch; coordinate with vendors and clients via phone and email; confirm service completions, close tickets, escalate issues, and support team operations. Handle high call/email volume, use Excel/Outlook and third-party portals, meet time-management goals, and assist across teams as needed.

Monitor and respond to customer reviews across platforms, verify modem receipt, provide technical support and setup assistance, maintain interaction records, and collaborate with support teams to improve customer satisfaction.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

Build and own Moxie’s end-to-end customer support organization, design escalation and tiered support models, implement AI-powered self-service (Tier 0), hire and train Tier 1 (including offshore) teams, own Tier 2 SLA accountability and core support metrics, and act as the cross-functional voice of the customer to drive long-term support strategy.