Top Operations & Support Jobs in Miami, FL

Own marketing and revenue operations systems, including Marketo programs, segmentation, scoring, QA, lead routing, enrichment, lifecycle models, deduplication, and Salesforce administration. Partner with Marketing, Sales, and BDR teams to improve data quality, pipeline velocity, reporting, and operational efficiency. Build scalable workflows and automation, prioritize cross-functional requests, and convert recurring issues into durable processes.

Supports reimbursement operations through business process analysis, workflow optimization, and transformation initiatives. Responsibilities include mapping current and future-state processes, conducting root-cause analysis, documenting business requirements, developing user stories and acceptance criteria, supporting system integrations and testing, tracking project actions, and assisting with change management. The role partners with operations, IT, vendors, and business stakeholders to improve productivity, quality, reimbursement outcomes, compliance, and patient experience.

Leads strategy and 0-to-1 execution for new products, businesses, markets, and international expansion. Owns opportunity evaluation, business cases, operating models, go-to-market planning, AI initiatives, strategic partnerships, and cross-functional execution from concept through launch. Reports to the Chief Strategy Officer, leads the Strategy & Operations team, and collaborates with Commercial, Product, Clinical, Operations, Finance, and Technology leaders.

Supports enterprise teams with research, data gathering and validation, presentations, administrative tasks, collaboration, and project activities. The intern applies academic knowledge, participates in training, contributes process-improvement ideas, assists with problem-solving, communicates with colleagues, and develops professional skills through feedback and networking.

Leads enterprise IT infrastructure and service operations, overseeing service-level performance, ITSM processes, project intake, business requirements, reporting, budgets, process improvement, escalations, and stakeholder relationships. Develops service delivery plans, manages providers and SLAs, supports healthcare and Medicaid contract compliance, and guides cross-functional initiatives. Hires, mentors, and develops a high-performing IT team while ensuring reliable services, operational efficiency, and alignment with organizational goals.

Versar offers SkillBridge internship for transitioning service members, providing hands-on experience in various fields including logistics, engineering, and IT.

Provides operational support across finance, procurement, office administration, logistics, and HR engagement. Responsibilities include vendor creation and communication, invoice and expense review, office and kitchen supplies, mail and entrance management, employee equipment logistics, travel coordination, office safety, building coordination, and employee events. Requires strong organization, attention to detail, discretion, Google Sheets proficiency, familiarity with accounting platforms, and 3–5 years of office experience.

Supports and improves Quality Assurance programs within contact center operations. The role uses speech analytics, call monitoring, process testing, and Five9 reporting to identify quality, compliance, customer experience, and operational risks. Responsibilities include building analytics queries, automated compliance monitoring, dashboards, test plans, documentation, and actionable recommendations. The analyst partners with Operations, Compliance, Training, Risk, Technology, and leadership to improve monitoring standards, data accuracy, processes, and customer interactions.

Provide technical support and case management for GE Vernova customers, investigating and reproducing equipment issues, recommending repairs or replacements, and driving escalated cases to resolution. Maintain customer, quality, CRM, and ERP records; prepare case metrics and customer reports; document technical resolutions; coordinate with product-line teams; and support training and knowledge development. The role requires engineering or technical credentials, at least five years of monitoring and diagnostics experience, and flexibility for on-call support.

Manages global service desk operations, including 24/7 coverage, KPI and SLA performance, ticket accountability, escalations, customer support, and technical problem resolution. Leads service desk staff through coaching, training, performance reviews, and development planning. Maintains SOPs and documentation, improves service delivery, supports customer relationships, and provides technical leadership across MSP operations.