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Provide reactive technical support for QGenda customers: troubleshoot and resolve issues, configure and manage client environments, meet SLAs, handle concierge phone support, escalate risks, collaborate with cross-functional teams, and mentor peers as expertise grows.

Lead end-to-end enterprise sales for utilities and energy customers: prospecting, discovery, demonstrations, RFP/RFI responses, proposal development, negotiation, and deal close. Build strategic pipeline using outbound and partner channels, maintain CRM pipeline governance (Dynamics), leverage account intelligence, and establish executive-level relationships. Coordinate cross-functional deal teams to ensure smooth contract handoff to delivery and implementation.

Provide front-desk customer service, handle new-customer intake and billing inquiries; process payments, deposits, vendor invoices, payroll adjustments, and collections; manage full hiring/onboarding and employee HR tasks; maintain office supplies and perform general office/clerical duties.

Prepare and send customer invoices, reconcile billing data, handle billing inquiries, support accounts receivable and collections, collaborate with operations, assist month-end close, and recommend process improvements to ensure accurate, timely billing across multiple branch locations.

Manage a portfolio of SMB clients to drive platform adoption, retention, and revenue. Lead onboarding, conduct 12–16 daily client calls, identify upsell opportunities, execute partner takeover migrations, use CRM and AI tools to document activity, and travel as needed for in-market engagements.

Lead global Technical Marketing to communicate the technical value of an AI-native security platform. Build and manage a team delivering demos, trainings, documentation, labs, competitive intelligence, and field enablement. Drive GTM readiness for product launches, support strategic deals, represent the company externally, and collaborate cross-functionally to improve product strategy and sales effectiveness.

Lead and scale Credibles Business Development function, build executive partnerships, close multimillion-dollar distribution deals, own partnership revenue and pipeline, and align cross-functionally for partner integration and growth.

Manage end-to-end operational relationships for assigned eCommerce customers: diagnose and resolve fulfillment, inventory, systems, and CX issues; lead cross-functional execution, present data-driven improvement plans, implement process improvements, and maintain customer health metrics.

Manage partner support and financial product processing for small/medium EPCs. Handle ticketing, chat, and portal queues; coach partners and sales reps; collaborate with Relationship Managers to surface insights, improve processes, and drive regional engagement and partner experience.

Lead alumni engagement, annual giving, donor relations, stewardship, advancement communications, and constituent experiences. Develop integrated engagement strategies, oversee campaigns and events, supervise a small team, manage budgets and vendors, use data to evaluate performance, and strengthen alumni and donor relationships to advance fundraising goals and institutional priorities.