Top Tech Jobs & Startup Jobs in Louisville, KY

Lead HighLevel’s Customer Escalations function, managing and developing a team handling complex customer issues. Personally resolve sensitive escalations, coordinate cross-functional solutions, establish scalable processes, and identify recurring friction. Use customer insights, data, automation, and operational improvements to enhance customer outcomes, prevent repeat issues, and improve the broader customer journey across Support, Success, Product, Engineering, Billing, and RevOps.

Own Support Operations across systems, processes, reporting, and strategic initiatives. Administer and optimize Salesforce, Intercom, and Jira; build integrations, workflows, dashboards, automations, and KPI reporting. Partner with Support leadership and Revenue Operations to improve data quality, customer handoffs, change management, and operational scalability. The role requires cross-functional project management, technical aptitude, documentation, and proactive analysis of support trends and performance gaps.

Leads the engineering organization, sets technical strategy, oversees managers, and guides architecture, reliability, security, scalability, CI/CD, and QA. Partners with Product, Design, AI, and Analytics leaders to deliver production-grade software and represent Engineering to executives, customers, partners, and investors. The role also owns recruiting, career development, headcount, vendors, cloud spend, compliance, and organizational processes while remaining hands-on when needed.

Leads enterprise network deployment and switch refresh projects across data centers and remote offices. Designs and implements routing, switching, SDA, spine-leaf, VXLAN, and LISP solutions; troubleshoots complex network issues; and develops deployment strategies, documentation, and configurations. Mentors engineers, collaborates with project teams and clients, researches networking technologies, and supports infrastructure modernization.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.

Leads consumer insights across Driven Brands by designing and managing qualitative and quantitative research, analyzing feedback and market trends, overseeing brand health surveys, and translating findings into actionable recommendations. Partners with marketing, operations, customer experience, brand, product, and strategy teams to inform brand strategy, customer experience, marketing decisions, and business priorities. Manages research vendors, develops executive-ready presentations, and advocates for consumer perspectives in enterprise decision-making.

Lead government technical programs and virtual service-delivery teams, overseeing client relationships, contract requirements, financial forecasting, risks, reporting, and service outcomes. Serve as the executive point of contact for escalations, advise sales on growth strategies, support SOWs and proposals, and facilitate client reviews and steering committees. The role requires active Secret clearance with the ability to obtain Top Secret, extensive program or consulting experience, and government contracting expertise.

Manage a portfolio of customer accounts, build trusted relationships, diagnose needs, drive adoption of Sift's platform, track business outcomes, advocate for customer feedback, support QBRs, and develop expertise in fraud, payments, trust and safety, and SaaS products.

Leads proactive, multi-state policy campaigns by assessing policy landscapes, developing strategies, aligning affiliates and coalition partners, coordinating internal support, creating funding narratives, and managing contractors. The role requires strong issue advocacy, policy, government affairs, relationship-building, political judgment, and campaign execution experience, particularly within state-based organizations.

Own customer technical issues through resolution, troubleshoot complex network and security problems, mentor support engineers, create knowledge articles, and advocate for customers. Collaborate with engineering, product, customer success, and professional services teams while supporting cloud-based network security solutions and designated customer programs.