Top Tech Jobs & Startup Jobs in Little Rock,

Build emails and newsletters in Salesforce Marketing Cloud for the Digital and Social Media department. Support team operations, enablement activities, and ad hoc project management initiatives within a large corporate client environment.

Own customer support tickets from intake through resolution or escalation. Troubleshoot issues, coordinate with Engineering, communicate proactively, document ticket status and next steps, translate enhancement requests into acceptance criteria, report on ticket trends and performance, and prioritize work based on customer impact and urgency.

Provides first-line technical support for corporate offices and data center environments. Responsibilities include troubleshooting users, installing and maintaining hardware and software, monitoring servers and networks, managing accounts and access permissions, enforcing security policies, maintaining asset inventories, creating knowledgebase content, training users, and supporting upgrades, cloud migrations, and infrastructure projects.

Own a portfolio of manufacturing customers after implementation, retaining and growing relationships through renewals, expansions, executive engagement, and proactive problem-solving. Investigate customer workflows, identify risks and opportunities, use AI and data to analyze and prototype solutions, troubleshoot issues, and lead business reviews. Collaborate with Launch, Product, Engineering, Marketing, and Sales teams while improving account-management processes in a high-velocity, ambiguous environment.

Develop and certify NIBRS and state-compliant public safety software. Define reporting requirements, build state-specific forms, validate data, audit specifications, collaborate with product and engineering teams, and advise internal and agency stakeholders. Provide NIBRS training, identify compliance challenges, influence cross-functional decisions, and mentor junior team members. The role requires deep NIBRS knowledge, law enforcement technology experience, technical systems understanding, and successful completion of a CJIS background check.

Leads technical business development and capture activities, identifying market opportunities, developing tailored technology solutions, and cultivating client and partner relationships. Collaborates with engineering, product management, and marketing teams; leads proposals, presentations, negotiations, and contract pursuits; and tracks business development KPIs. Requires extensive technology-sector sales experience, technical communication skills, and Secret clearance with eligibility for Top Secret clearance.

Lead the engineering organization and technical strategy while remaining hands-on across web, mobile, backend, infrastructure, architecture, and AI. Own the technical roadmap, design scalable production systems, establish engineering standards, mentor and grow engineers, and drive AI-assisted development. Partner with Product and executive leadership to balance speed, reliability, security, scalability, and quality while building systems with Golang, TypeScript, and GCP.

Design, build, maintain, and optimize Spark and Scala ETL/ELT pipelines on AWS for terabyte- and petabyte-scale datasets. Work across S3, Snowflake, Kafka, and monitoring systems, resolve production data-quality and performance issues, write automated tests, participate in architecture and code reviews, and support on-call operations. Use generative AI to improve pipeline development, monitoring, and engineering productivity.

Own a named enterprise account patch across new-logo hunting, inbound conversion, renewals, upsell, and cross-sell. Build pipeline through AI-first outbound, manage complex Fortune 500 sales, multithread buying committees, apply MEDDPICC, develop business cases, and maintain accurate Salesforce forecasts. Partner with SDRs, renewal teams, solution advisors, and ecosystem partners while serving as the customer escalation point. Regular customer visits, executive engagement, deal reviews, and market feedback are required.

Provide customer support through chat, phone, and email; troubleshoot technical and subscription issues; answer product questions; maintain knowledge-base resources; document interactions; identify recurring issues; collaborate with Customer Success, Product, QA, and Development; and meet response and resolution KPIs.