Top Customer Success & Experience Jobs in Las Vegas, NV

Manage a large portfolio of agency partners by diagnosing campaign performance, interpreting CPA, ROAS, pacing, creative, and audience signals, and recommending optimizations. Provide support and platform education, drive adoption and retention, identify churn risks, execute engagement playbooks, escalate complex issues, maintain account records, and share partner feedback to improve products and processes.

Owns retention, customer satisfaction, platform adoption, and renewals for a portfolio of global B2B SaaS accounts. Builds executive relationships, monitors customer health and usage, leads business reviews, coordinates onboarding and technical delivery, resolves issues, communicates product value, and maintains account plans in Gainsight and Salesforce. Partners cross-functionally with Sales, Solutions Architecture, Shared Success, Product, Security, and Program Management to deliver customer outcomes and reduce renewal risk.

Manage strategic advertiser accounts throughout the campaign lifecycle, serving as a consultative advisor and primary client contact. Monitor campaign performance, identify optimization and revenue-growth opportunities, resolve issues, and present insights and recommendations. Lead client onboarding and education, collaborate with Sales, Product, and Operations, advocate for customer needs, and use AI-powered workflows to improve analysis, efficiency, and client outcomes.

Lead complex workforce SaaS implementations from discovery and solution design through launch, adoption, optimization, renewal, and expansion. Advise executive and operational stakeholders, facilitate strategic planning and implementation workshops, manage workstreams and dependencies, and translate customer needs into scalable product solutions. Partner with Product, Engineering, Data, and Design while providing workforce-market expertise, driving stakeholder alignment, platform adoption, and long-term customer outcomes.

Manage strategic client relationships across adoption, expansion, advocacy, and renewal. Help customers design and optimize learning programs using Absorb LMS, deliver training and enablement, measure program effectiveness and ROI, monitor account health, address risks, and identify expansion opportunities. Collaborate with Product, Support, and Professional Services while maintaining accurate client documentation.

Serve as the primary customer liaison for revenue cycle management services, building relationships and driving satisfaction, retention, and advocacy. Analyze performance metrics, identify trends, provide actionable reports, resolve customer issues, and recommend workflow improvements. Collaborate with billing, operations, product, and other internal teams to optimize service delivery. The role requires deep revenue cycle expertise, customer engagement skills, strong communication, and up to 10% overnight travel.

Own a portfolio of higher education SaaS partners, serving as their strategic advisor and primary contact. Lead adoption, business reviews, renewals, and expansion opportunities while maintaining forecasts and pipeline documentation. Analyze partner data, create ROI-focused reports and presentations, recommend strategies tied to institutional goals, and advocate for partners internally. Collaborate with Sales, Product, Marketing, and Engineering to improve customer outcomes and platform value. The role is fully remote with quarterly campus travel.

Manage a portfolio of campaign and service-level partners using Murmuration’s Organizer platform and related tools. Responsibilities include onboarding, ongoing adoption, troubleshooting, support coordination, partner meetings, training, documentation, feedback collection, and cross-functional project leadership. The role helps partners use data and analytics effectively, execute campaigns, resolve issues, and maximize the value of Murmuration’s products and services.

The Senior Partner Manager will develop and manage relationships with strategic agency partners, driving revenue through WordPress VIP and executing growth strategies while collaborating with various internal teams.

Manage enterprise software customer relationships, success plans, business reviews, retention, advocacy, health metrics, ROI analysis, and product feedback. Collaborate with internal teams to resolve issues, drive product adoption, and identify growth opportunities. The role requires SaaS experience, CRM proficiency, leadership experience, strong communication, and domestic travel up to 25%.