Top Customer Success & Experience Jobs in Las Vegas, NV

Own customer onboarding, implementation, adoption, account health, escalations, renewals, and expansion for Coperniq customers. Configure the platform around contractor workflows, conduct health checks and QBRs, coordinate with Product and Engineering, translate customer feedback into product improvements, and help build scalable customer success processes and playbooks.

Own a high-volume digital customer success portfolio of up to 2,000 small business accounts. Drive retention, adoption, usage, expansion, and churn reduction through data-driven account health monitoring and proactive engagement. Build scalable customer success processes, campaigns, playbooks, webinars, and self-service resources in partnership with Marketing, Product, Support, and Customer Success leadership. Maintain account data in Salesforce and related customer success platforms.

Owns a portfolio of Tier 1 and Tier 3 financial-services technology accounts, managing renewals, retention, expansion, implementation transitions, executive relationships, business reviews, account health, escalations, and churn prevention. The role is accountable for net revenue retention, early renewal capture, signed expansion revenue, and successful client graduation from launch to steady-state service.

Own post-sale relationships with merchant and enterprise customers from onboarding through renewal and expansion. Manage account health, retention, QBRs, churn prevention, adoption, and growth while reporting ARR, churn, and NPS. Serve as the customer voice internally, coordinate with cross-functional teams, support product feedback, and build scalable success processes. Use AI tools daily for reporting, account analysis, documentation, and issue triage. Logistics, API integration, and enterprise account experience are required.

Manage assigned system integrator and technology partners throughout their lifecycle, including onboarding, operational support, deal registration, pipeline management, renewals, agreements, referrals, and performance reviews. Coordinate partner-led marketing and sales initiatives, maintain Salesforce PRM records, analyze metrics, create documentation, and improve partner operations. Develop AI-driven automation to increase efficiency and enhance partner experiences. The role requires cross-functional collaboration, partner enablement, process management, and enterprise SaaS expertise.

Leads and develops a team of Customer Success Managers responsible for customer adoption, value realization, retention, renewals, and expansion. Owns team operating rhythms, customer health reviews, forecasts, playbook execution, escalation management, and revenue outcomes. Partners with Sales, Product, Marketing, Professional Services, and Support to resolve risks and improve customer value. Uses customer success platforms, dashboards, and health scores to manage performance and drive continuous process improvement.

Serve as a trusted technical advisor to customers, guiding onboarding, adoption, implementation, consumption, and expansion of Elastic solutions. Develop technical success plans, align platform capabilities with business objectives, resolve technical friction, coordinate with support and services teams, and identify opportunities to increase customer value and recurring revenue. The role requires hands-on technical expertise, customer relationship management, onsite work, and significant travel.

Lead and develop the customer support team, oversee case intake through resolution, manage escalations, monitor support KPIs and CSAT, improve processes, and drive self-service and case deflection. Collaborate with Product, Engineering, Implementation, and leadership to address recurring issues, communicate customer insights, improve documentation, and enhance support efficiency and customer experience.

Own and grow a portfolio of higher education customers through renewals, account expansion, pipeline generation, discovery, demos, forecasting, and closing. The role requires managing commercial relationships across complex institutions, identifying new departments and stakeholders, and meeting customers at campuses and industry events. The Account Manager will use Salesforce, collaborate cross-functionally, and operate remotely from the U.S. East Coast with frequent travel.

Own a portfolio of mid-market insurance agency accounts from onboarding handoff through adoption, renewal, and expansion. Monitor account health, resolve issues with Support, drive platform adoption, and translate customer feedback into product and engineering priorities. Build scalable customer success processes, including success plans, QBR templates, health scoring, enablement materials, and automation. The role requires strong B2B SaaS customer success experience, cross-functional collaboration, and excellent communication.