Top Operations & Support Jobs in Las Vegas, NV

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Perform advanced online and records research to support insurance fraud investigations; analyze claims and applications for fraud indicators; prepare objective investigative reports; collaborate with internal teams and external vendors; mentor junior staff and contribute to SIU process improvements.

The VP of Operations will lead Business Operations, Data, and AI Transformation, driving operational excellence and scalable infrastructure to support hypergrowth at Torq, focusing on data-driven culture and AI integration.

Lead and build Sparrows revenue operations function across the customer lifecycle. Own forecasting, reporting, analytics, pricing, quota setting, deal desk, commissions, and sales tech stack automation. Partner cross-functionally with Sales, Product, Account Management, Customer Experience, and Marketing to drive revenue growth, retention, and operational efficiencies tied to OKRs and KPIs.

Provide front-line customer support via chat and email, triage and escalate complex multi-platform issues (iOS, Android, web), collaborate with engineering on bugs and patterns, ensure SLA compliance, cover weekend and spike periods, and share discoveries in a written-first team environment.

Design, implement, and own KoBold's global HSE management system, digital HSE stack, analytics, AI strategy, training/LMS, and document library. Partner with regional HSE and field teams, lead vendor selection/configuration, build role-based curriculum and dashboards, and support field campaigns with occasional global travel.

Translate operational requirements into solution designs, process maps, and implementation plans. Conduct current-state assessments, support implementation and stabilization, define KPIs/SLAs, manage stakeholder communications, change management, and risk/issue mitigation while partnering with process engineers and cross-functional teams.

Provide frontline technical support for API integrations and payments: own and resolve inbound tickets, triage and escalate appropriately, meet SLAs, document runbooks, monitor trends, and communicate clear technical guidance to clients while helping build support processes.

Manage end-to-end advisor transitions onto Savvy's platform: prepare and validate paperwork, run data validation, coordinate with custodians/vendors/internal teams, communicate with advisors, monitor progress, and improve transition processes to scale operations.

Prepare and close FHA reverse mortgage loans ensuring compliance with policies and RESPA/TILA, verify ReverseVision data and closing packages, obtain trailing documents, meet productivity targets (120 closings/month), and deliver high customer service while participating in team meetings.