Top Senior Level Operations & Support Jobs in Las Vegas, NV

Lead recovery operations, oversee third‑party collection and legal providers, manage teams, drive performance and compliance, develop KPIs and processes, mitigate risk, and collaborate with stakeholders to deliver recovery strategy and continuous improvement.

Serve as an expert loss control consultant partnering with underwriting to assess complex risks, analyze loss trends, recommend risk-reduction strategies, manage a sophisticated book of business, mentor junior consultants, deliver technical reports and training, and conduct industrial hygiene evaluations to improve underwriting outcomes and loss results.

Lead and optimize HubSpot-based CRM systems for outsourced sales operations. Audit, deploy, and integrate CRMs with dialers, schedulers, and reporting tools; enforce data integrity and governance; produce SOPs and documentation; support onboarding, reporting alignment, and ongoing CRM improvements to scale sales performance.

Provide transaction coordination and client service for corporate real estate portfolios: manage lease expirations, prepare negotiation summaries and reports, support documentation for leases/purchases/subleases, coordinate commissions and revenue entries, update TM systems (Fusion/CoStar/REFLEX), and perform portfolio reporting and administrative tasks.

Manage the company's auto liability, property damage, and workers' compensation claims as an individual contributor. Investigate claims, coordinate with insurers and defense counsel, set reserves, attend mediations/depositions, ensure regulatory compliance, prepare claims reports, and recommend loss-reduction measures. Provide claimant/customer service and collaborate cross-functionally.

Lead market-level property management operations to maximize revenue and profitability. Oversee budgeting, forecasting, pricing, maintenance/rehab expenses, customer service, resident satisfaction and retention, and mentor area leaders to meet company and owner objectives.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments within authority, coordinate discovery and litigation strategy, pursue subrogation, prepare reports for clients/carriers, and mentor/train junior staff. Work independently on large-loss and difficult claims while collaborating with supervisors and defense counsel.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Own high-impact cross-functional operating constraints from discovery through measurable resolution. Diagnose root causes across domains, design and build process, automation, governance, or organizational solutions, mobilize teams without direct authority, drive adoption, measure outcomes, and establish durable ownership. The role requires systems thinking, analytical rigor, prioritization, executive communication, and sustained implementation to create operating leverage across the company.