Top Operations & Support Jobs in Kansas City, MO

Answer inbound guest calls Monday–Friday 9am–5pm, warmly gather basic trip details, transfer callers to booking specialists or schedule same/next-day calls, return after-hours calls each morning, and maintain a monthly missed-call rate below 12%.

The Director of Strategic Initiatives leads the Campus Ambassador Program and oversees educational campaigns, partnerships, and strategic communications. They will develop frameworks, build partnerships, and manage teams to enhance the foundation's global impact on animal welfare and sustainability.

The Director oversees outsourced business services at 3M, ensuring performance, governance, and alignment with Global Business Services while driving efficiency and continuous improvement in BPO operations.

Owns the operational engine for instructor-led crane and rigging training programs. Responsibilities include scheduling instructors and events, coordinating customers and contractors, managing course closeouts, shipping, inventory, fulfillment, supply chain logistics, curriculum versions, product data, and system upkeep. The role ensures data integrity across NetSuite, Salesforce, and the LMS, documents scalable processes, supports on-site experiences, and drives continuous operational improvement across internal teams, vendors, and partners.

Provide system administration for Windows-based application hosting: support IIS, monitor performance and availability, coordinate security patching, assist deployments, configuration management, and infrastructure modernization in FISMA-regulated federal environments.

Lead configuration, implementation, testing, and ongoing administration of Oracle HCM and related business systems. Act as liaison between business units and IT, evaluate user needs, design solutions, support system operations, ensure data security and integrity, and contribute to process improvement and departmental budgeting.

Remote SAP Business Engagement Analyst to analyze, redesign, and optimize end-to-end SAP processes (FI/CO, MM, SD, PP). Lead process improvement using Lean/Six Sigma, support S/4HANA migrations, coordinate UAT, stakeholder workshops, change management, training, and deliver project reporting and ROI analyses to increase efficiency and system adoption.

Ensure affordable housing properties comply with federal, state, and local program requirements (LIHTC, HUD, HOME, RD, Bonds). Conduct file audits, prepare for/attend audits, train and support onsite staff, review applicant eligibility, maintain compliance records and reports, and provide software and technical assistance.

Provide front-line Tier 1 IT support for El Dorado Hills office and remote employees: troubleshoot hardware/software/access issues, provision and deploy devices, manage onboarding/offboarding, maintain IT asset records, assist with endpoint projects, partner with vendors, and support physical security systems. Requires occasional after-hours support.

Lead global hotels acquisition revenue operations: define acquisition strategy, own end-to-end funnel, optimize lead prioritization and onboarding handoffs, design incentive and quota programs, forecast and capacity plan, build analytical models, and partner cross-functionally to scale performance.