Top Customer Success & Experience Jobs in Jacksonville, FL

Own the customer lifecycle for Americas customers, including onboarding, adoption, training, renewals, and retention. Build proactive relationships, identify expansion opportunities with Sales, coordinate issue resolution, collaborate with Support, Product, and Engineering, collect customer feedback, and use success metrics to guide engagement strategies. The role is remote in the United States and requires strong technical aptitude in cybersecurity SaaS tools.

Lead client onboarding, solution design, implementation, adoption, workshops, UAT, training, and change activities for Global Mobility clients. Serve as a trusted Global Mobility adviser, translate complex processes into scalable technology solutions, partner with Product and Technology, and use AI and automation to improve delivery, adoption, and measurable client outcomes.

Own a portfolio of 8–12 lender accounts, driving adoption, engagement, retention, and measurable customer outcomes after implementation. Serve as the strategic customer partner and escalation point while coordinating Product, Support, Implementation, and Sales. Build Vesta’s Customer Success function from the ground up, including playbooks, engagement models, success metrics, feedback loops, operating cadence, and hiring and managing the first 1–3 team members.

Own strategy, renewals, expansion, and executive relationships for 10–12 strategic enterprise restaurant accounts. Lead cross-functional teams across Sales, Support, Product, Engineering, and Finance; develop champions, identify growth opportunities, and direct account plans. Use AI daily for account planning, health monitoring, communications, and renewal preparation while building reusable tools for the broader customer success team. The role is fully remote in the US or Canada with 10–15% travel.

Serve as the primary technical advisor for U.S. Federal and enterprise customers, leading secure onboarding, architecture, integrations, deployments, and long-term platform success. Design scalable Mattermost implementations across cloud, on-premises, hybrid, and air-gapped environments. Advise on cybersecurity and compliance, collaborate with engineering and product teams, resolve complex issues, create deployment assets, and manage executive and technical stakeholder relationships. The role requires customer-facing technical leadership, infrastructure expertise, DevSecOps knowledge, and eligibility to obtain a U.S. security clearance.

Technical Account Manager serving premium support customers in the insurance industry. Builds customer relationships, provides technical guidance, manages incidents and escalations, coordinates issue resolution, develops support and upgrade plans, and drives product adoption and operational improvements. The role requires collaboration across technical and business stakeholders, software implementation experience, project management, insurance technology expertise, and bilingual English-Spanish communication. Candidates must reside in Puerto Rico and work remotely.

Leads Strategic and Growth Customer Success teams serving post-acute and outpatient facilities. Responsibilities include improving retention, reducing churn, driving expansion, developing account strategies and playbooks, coaching CSMs, forecasting capacity, analyzing customer health and market data, managing escalations, and representing customer insights to Product and executive leadership. The role is fully remote with occasional local and overnight travel.

Lead and modernize a global Customer Success organization for an enterprise cybersecurity software company. Responsibilities include building high-performing teams, implementing AI-enabled customer health processes, driving cross-functional accountability, managing complex enterprise customer journeys, and partnering with Sales on retention, expansion, and customer growth. The role requires strong leadership, account planning, enterprise deal experience, cybersecurity expertise, and a metrics-driven approach.

Leads Customer Success Managers responsible for customer retention, adoption, renewals, growth, and churn mitigation. Develops retention strategies, forecasts renewal risk, monitors revenue risks, supports executive account engagements, partners cross-functionally to improve the post-sale experience, and drives customer lifecycle improvements. Requires substantial SaaS customer success leadership, commercial contract experience, analytical skills, and executive communication.

Lead and develop a team of Commercial Technical Account Managers responsible for onboarding, adoption, customer health, retention, escalations, and technical customer partnerships. Improve post-sales systems including segmentation, health scoring, QBRs, playbooks, automation, and digital-touch programs. Report retention and team performance to leadership, collaborate with Product and Engineering, and support strategic customer and company meetings.