Top Customer Success & Experience Jobs in Jacksonville, FL

Manage partner success from onboarding through renewal, serving as the primary consultant and support contact. Lead training, improve platform adoption, monitor performance metrics, troubleshoot issues, mitigate churn, and identify expansion opportunities. Collaborate with business development and internal leadership, develop partner marketing and engagement plans, and provide data-informed recommendations to maximize technology utilization and community impact.

Owns day-to-day captive insurance relationships and end-to-end operational execution after deals bind. Responsibilities include coordinating reinsurance agreements, establishing trusts and letters of credit, monitoring premiums and loss settlements, onboarding captives, supporting regulatory and domicile requirements, resolving operational issues, reporting portfolio performance, and improving scalable processes across Legal, Treasury, Operations, Actuarial, and Finance.

Manage end-to-end success for a portfolio of brand-platform customers. Educate brands on platform best practices, guide campaign execution, present data-driven performance reviews, recommend growth opportunities, increase gifting and campaign spend, and drive retention. Build trusted client relationships, resolve issues, deliver excellent customer experiences, and partner with sales to transition and expand accounts.

Own retention, adoption, renewals, growth, and outcomes for high-value mid-market SaaS accounts. Build executive relationships, lead success plans and business reviews, identify risks and expansion opportunities, and partner cross-functionally to solve customer challenges. Use AI and customer data to improve account intelligence, planning, workflows, and decision-making while validating outputs through human judgment.

Manage enterprise and mid-market customer relationships from onboarding through renewal and expansion. Drive adoption, engagement, retention, and measurable business outcomes through success planning, training, usage analysis, change management, and ROI storytelling. Coordinate with Sales, Product, Engineering, and Support to resolve issues, advocate for customers, identify expansion opportunities, and improve customer satisfaction and revenue retention.

Provide customer support for chiropractic practices through chat, email, phone, and Zoom. Troubleshoot product issues, educate users, document interactions, manage escalations, identify recurring pain points, and collaborate with Support, Product, Engineering, Billing, and Tier 2 teams. The role requires clear communication, ownership, curiosity, organization, adaptability, technical comfort, and thoughtful use of AI in a fast-moving SaaS environment.

Own the customer lifecycle for Americas customers, including onboarding, adoption, training, renewals, and retention. Build proactive relationships, identify expansion opportunities with Sales, coordinate issue resolution, collaborate with Support, Product, and Engineering, collect customer feedback, and use success metrics to guide engagement strategies. The role is remote in the United States and requires strong technical aptitude in cybersecurity SaaS tools.

Lead client onboarding, solution design, implementation, adoption, workshops, UAT, training, and change activities for Global Mobility clients. Serve as a trusted Global Mobility adviser, translate complex processes into scalable technology solutions, partner with Product and Technology, and use AI and automation to improve delivery, adoption, and measurable client outcomes.

Leads and develops a team of Strategic and Enterprise Customer Success Managers supporting major SaaS accounts. Oversees customer adoption, retention, value realization, health, escalations, renewals, and expansion initiatives. Partners with Sales, Renewals, Product, and Support on account strategy, customer feedback, and process improvement. Uses Gainsight, Gong, Aviso, and Salesforce to monitor customer engagement and performance metrics.

Own a portfolio of 8–12 lender accounts, driving adoption, engagement, retention, and measurable customer outcomes after implementation. Serve as the strategic customer partner and escalation point while coordinating Product, Support, Implementation, and Sales. Build Vesta’s Customer Success function from the ground up, including playbooks, engagement models, success metrics, feedback loops, operating cadence, and hiring and managing the first 1–3 team members.