Top Customer Success Jobs in Jacksonville, FL
The Senior Customer Enablement & Support Specialist at Sayge will guide HR leaders and coaching participants through onboarding and enablement, ensuring a positive experience with the coaching programs. Responsibilities include providing solutions, leading onboarding calls, and advocating for customer needs to internal teams.
As a Customer Enablement & Support Specialist, you will provide onboarding and ongoing support for HR leaders, employees, and coaches using Sayge's platform, ensuring a delightful experience with coaching services. You will respond to queries via email and Zoom, creating onboarding materials and leading calls as needed.
The Customer Success Architect (CSA) provides technical guidance to customers post-sales, ensuring they meet objectives and derive value from the company’s analytics tool. Responsibilities include advising on best practices, capturing product feedback, identifying growth opportunities, and cultivating customer references.
Responsible for customer care activities including billing and patient account balance collection. Duties include addressing customer service inquiries, resolving billing issues, performing collections of self-pay balances, and understanding billing procedures, reimbursement rules, and medical terminology.
As a Customer Success Manager, you will manage the complete customer experience from post-sales onboarding to retention and growth of a $2M book of business, ensuring customers derive maximum value from Conversation Intelligence. Responsibilities include driving customer engagement, resolving issues, and influencing product direction.
The Billing Specialist is responsible for managing client billing inquiries, processing credit and debit memos, creating invoices, and analyzing sales contracts. This role includes collaborating with various departments, conducting audits, and improving billing processes.
The Customer Support Manager will lead and grow the Customer Support team for SpotMe's digital experience and virtual events SaaS platform, ensuring a high level of customer satisfaction through effective leadership, hiring, and coaching. This role involves managing support requests, reporting metrics, and coordinating critical escalations efficiently across time zones.
As a Customer Support Manager, you will lead and develop a team of Customer Support Specialists to provide exceptional 24/7 support for SpotMe's enterprise SaaS platform. Your role includes managing team performance, ensuring customer satisfaction, coordinating critical issue escalations, and fostering relationships with both Product & Engineering teams.
As a Mission Success Manager at Zignal Labs, you will leverage your military and intelligence background to enhance user experience, support customer adoption, analyze open-source information, and document best practices for mission success in a fast-paced environment.
The Executive Compensation Specialist focuses on the design and administration of executive compensation programs, conducting market research, analyzing compensation data, and ensuring compliance with regulations. This role collaborates with HR leaders and external consultants to enhance executive pay structures and processes.
The Senior Platform Specialist supports athenaOne applications by managing issues, leading projects, and customizing software for clinical staff. They provide training, maintain documentation, and ensure efficient use of EHR systems while collaborating with stakeholders and enhancing platform standards.
The Revenue Integrity Specialist is responsible for processing reimbursement audits, addressing payment performance audits, and tracking outcomes. They work collaboratively with operations consultants and management to ensure accuracy and compliance with payer contracts and government fee schedules.
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As a Client Success Specialist I, you will respond to customer inquiries via phone, live chat, and email. You'll assist customers in navigating the loan process, identify client experience trends, and communicate operational issues to product teams. The role requires strong problem-solving and customer service skills.
Top Companies in Jacksonville, FL Hiring Customer Success Roles
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