Top Tech Jobs & Startup Jobs in Jacksonville, FL

Own end-to-end CIP decisioning and quality across KYC/KYB, CDD/EDD, and OFAC screening. QA AI-assisted onboarding decisions, document reasoning for bank and regulatory scrutiny, support sponsor bank deliverables, contribute to AML/BSA and regulatory testing, identify process improvements, and partner with Product/Engineering to build scalable compliance infrastructure.

Build and maintain dbt data models, design BI dashboards and reports (Count and other tools), and deliver merchant/issuer analytics. Partner with GTM and product teams to translate data into actionable insights, improve data quality, and lead technical investigations to scale analytics infrastructure.

Provide Level 2 network monitoring, advanced troubleshooting, and incident remediation in a 24x7 NOC. Support routers, switches, firewalls, VPNs, and load balancers; own Level 2 tickets, document root causes, produce operational reports, update network documentation, and create runbooks for Level 1 analysts. Work rotating shifts and support export-control eligibility requirements.

Qualify inbound leads and proactively outbound to target enterprise accounts to build qualified pipeline. Collaborate with Account Executives, Marketing, Sales Ops, and Partners; use Salesforce and prospecting tools to track activity, personalize outreach, and progress accounts through the buying journey. Attend events as needed and support ABM/demand generation efforts to drive opportunities into the sales pipeline.

Serve as strategic technical advisor to help customers adopt, optimize, and operationalize Illumio's segmentation platform. Deliver onboarding, health checks, adoption planning, executive reviews, risk identification, escalation coordination, and cross-functional partner alignment to drive measurable value and platform maturity. Travel up to 30% for customer engagements.

Lead CaptivateIQ's customer advocacy, community, and Voice-of-Customer programs. Build case study and reference processes, manage G2/review strategy and customer Slack community, run CAB and customer engagement programs, synthesize VoC for Product/PMM/Sales, and partner with Demand Gen, Customer Success, and RevOps to drive install-base growth and expansion.

Drive revenue growth within provider markets by identifying, engaging, closing new business, and upselling existing clients. Build strategic relationships, lead complex contract negotiations, manage pipeline/CRM, respond to RFPs, meet revenue and retention targets, and travel frequently to territory locations.

Drive new client acquisition and revenue growth across Ohio, Pennsylvania, and Virginia by selling IDMWORKS IAM solutions. Build and maintain client relationships, develop territory plans, manage pipeline and CRM, coordinate cross-functional teams to deliver solutions, maintain industry/product knowledge, and participate in marketing and customer activities. Travel within territory as required.

Lead capacity planning, forecasting, and reporting for multi-site call centers. Develop staffing strategy and budgets, ensure accurate regulatory reporting, implement agent scorecards and speech analytics, drive Lean/Six Sigma continuous improvement, partner with WFM, engineering, finance, and talent acquisition to optimize staffing and operational performance.

Manage and enable key value-added resellers to drive strategic growth. Generate and accelerate partner-driven pipeline through joint outreach, enablement, co-marketing, and joint sales strategies. Track partner performance, conduct business reviews, and collaborate with sales and channel marketing to optimize upsell and pipeline activity.